Industry Associations

Provance supports and maintains active involvement in the following industry associations:

Canadian American Business Council (CABC)
The Canadian American Business Council (CABC) is a Canadian American business community organization based in Washington. Established in 1987, the Council is a non-profit, issues-oriented organization dedicated to elevating the private sector perspective on issues that affect the two nations. The Council's activities include high-level briefings on issues of current concern, assistance with practical trade and policy challenges, and providing significant networking opportunities and informative seminars.

Help Desk Institute (HDI)
Help Desk Institute (HDI) is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to: lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encourage member collaboration through events and online forums; and establish internationally recognized, standards-based industry certification and training programs. HDI has more than 7,500 members worldwide (including 90% of the Fortune 500) and more than 50 active U.S. and Canadian local chapters.


Industry Advisory Council (IAC)
The Industry Advisory Council (IAC) is a broadly based organization of information technology (IT) professionals representing more than 270 hardware and software providers, systems integrators, and telecommunications and professional services companies nationwide that provide products and services to the government. As part of the American Council for Technology (ACT), the IAC provides a direct link to Federal government IT executives.


Information Technology Service Management Forum
The Information Technology Service Management Forum (Canada), or itSMF Canada, is a non-profit organization affiliated with itSMF International. It has been established as a forum for Information Technology professionals to explore all means available to improve the quality of IT services to their respective customers. The goal of itSMF is to provide members with a forum for exchanging views, sharing experiences, and participating in the continuous development of best practices and standards.