Customers
ACS Case
Study (.pdf)
Affiliated Computer Services (ACS) is a leading
“Provance’s product is so focused on our needs that virtually no customization was required to make it fit. This made it really fast and easy to get started.”
Dick Tighe, Project Manager, LMIT
Bell
Canada Case Study (.pdf)
The Government of Canada’s Secure Channel Project is a world-leading
e-government initiative managed by
“We’ve cut our billing process from days to hours, and our reporting process from hours to minutes. Which means we can reallocate resources to add more value for our client. They are also fully aware of what assets are still outstanding, what has been received, and where assets sit in their individual life cycles. Reporting to the client is simple and easy to perform.”
Elisabeth Hansman, Director Program Office,
Canada Post Case Study (.pdf)
Canada Post sought to gain efficiencies with the implementation of
Provance by better synchronizing the activities of multiple internal
and external parties involved in various aspects of IT asset and
services lifecycle management. Labor-intensive reconciliation of
invoices from providers was making it difficult for Canada Post to
align costs with actual services rendered. Furthermore, the
company’s 500 cost center owners could not easily make
cost-effective ITAM decisions without accurate and consolidated
asset and cost information.
“Alignment of IT costs with business objectives, improved cost management and accountability and integration with corporate systems has provided Canada Post with the control, accountability and discipline necessary to support customer needs and respond to the changing demands of the market”
Ray Simard, GM Canada Post Corporation
CGI Case
Study (.pdf)
CGI, a global IT Services firm, is managing over 3,700 server seats
that form the backbone network for a large telecommunications
client. This network of servers, managed by some 50 different server
managers and distributed across 75 different sites throughout
“In order to maximize the effectiveness of an automated tool, coherent and efficient processes must be established to support the tool. The personnel at Provance were very helpful in assisting CGI in developing these processes.”
Bob Chaisson, Director Consulting Services, CGI
Large Enterprise Asset Management Case Study (.pdf)
Recently, one of the world’s largest advanced technology firms
decided to merge three of its independent businesses. Not only were
these companies geographically dispersed across the
“They make sure we’re comfortable, not only with what they’ve learned about us and our challenges, but with how we’re going to go about dealing with these challenges. It’s a true partnership.”
Project Lead
Network
Managed Services Case Study (.pdf)
An outsourcer’s billing and charge back capabilities can make or
break their relationships with clients, regardless of the quality of
their IT services. As with corporate IT departments, outsourcers are
under increasing pressure to not only provide cost-effective
enterprise IT services, but to give their clients greater visibility
in to the charges associated with providing enterprise
infrastructure services.
“Provance’s exceptional billing tool gave us information that was so accurate, that it is basically irrefutable.”
Senior Manager