Increase IT Service Management Efficiency

Provance IT Asset Management for Microsoft System Center brings greater efficiency and increased productivity to your IT service management initiatives.

The Provance IT Asset Management Pack integrates seamlessly with your IT service delivery processes managed in Microsoft System Center 2012 - Service Manager, providing asset detail important for effective incident, problem, change and configuration management. From within Microsoft System Center 2012 - Service Manager, technicians and analysts can access the details from the Provance IT Asset Management pack that they need to quickly resolve problems and incidents and rapidly ascertain root causes. By associating business data from your ERP, finance, procurement, invoicing and human resource systems with your asset information, Provance provides important business context to foster cost-conscious service management decision-making. For example, whether an asset requiring repair is under warranty, or if surplus inventory is available for assets requiring replacement. The Provance IT Asset Management Pack automates time-consuming manual processes for key IT business operations like asset requests, approval, distribution and maintenance. Workflow automation speeds service delivery response, increases accuracy and frees your costly human resources to focus on higher value activity.

Provance IT Asset Management for Microsoft System Center is fully aligned with ITIL^® and the ITIL-based Microsoft Operations Framework and is designed specifically to meet the needs of organizations implementing IT service management (ITSM) best practices.