Integration Management
With flexible Integration Management, Provance gives you the ability to bring powerful, best in class IT Asset Management into the unique mix of varied applications in your IT environment. Tight integration with your many disparate systems – including service desk, ERP, discovery, invoicing systems, user databases and directories, catalogs, and network management systems (NMS) – means that Provance IT Asset Management consolidates silos of information, synchronizes processes and gives you centralized insight and control of IT.
Export to Microsoft Office Excel® and Other File Formats
With Provance IT Asset Management, filtered data can be easily exported for viewing and manipulation in other enterprise applications. All reports can be exported to Microsoft Office Excel® workbooks, text documents or HTML files. Provance IT Asset Management lets you export data for external analysis without incurring the expense delay of developing custom integration solutions.
Service Desk Ticket Look-up
By providing users with self-service web access to view the status of their service desk tickets, Provance IT Asset Management eliminates the need for your service desk to field time consuming and distracting information requests.
Full Asset Configuration with Microsoft System Center Configuration Manager and Other Discovery Tools
Tight integration between Provance IT Asset Management and Microsoft System Center Configuration Manager, Microsoft SMS, BDNA Insight and other discovery solutions lets you easily import detailed hardware and software asset data to sustain procurement, support and change management planning. Bringing together and reconciling asset detail from multiple sources provides you with a single, consolidated source of data for analysis and reporting. Centralized and complete access to information speeds and improves decision making and dramatically cuts down on the number of different systems your IT staff need to work with.
Seamless Integration with Your Service Desk
Provance IT Asset Management lets you expose unified asset detail directly within your third party service desk – there’s no need to switch between your service desk and your asset management solutions to support and improve incident, problem, change and configuration management. Conversely, repair information can be seamlessly imported from the service desk to support vendor management and cost reporting. Provance IT Asset Management also allows you to automate MAC (move, add, change) processes within the service desk system to improve productivity, responsiveness and accuracy.
XML-based Integration
Provance IT Asset Management lets you define XML integration with any system to ensure other applications can fully benefit from your IT asset management data. You can easily create, modify or remove entities from the Provance repository with an Integration Management API. Historical records are automatically written for all data changes, and complete reporting and logging is kept for all exceptions and errors encountered in the integration. With Provance IT Asset Management you can quickly implement system integrations using industry-standard protocols and approaches.