Seat and Subscription Management
Enterprises and government organizations are adopting IT seat and subscription management as a model to simplify the administration of IT infrastructure and facilitate the delivery of IT services to their lines of business. Provance IT Asset Management allows you to align IT assets, processes and services with user needs by making it easy to capture, integrate and maintain service level agreements (SLAs).
Provance IT Asset Management accomplishes this using the concept of a “seat” – a collection of services, SLAs and the IT assets required to fulfill them. Seats are typically defined in support of a job function like engineering, sales, or accounting. The seat concept lets IT service providers standardize practices and automate key processes across the enterprise, which saves time and enables IT managers to focus on meeting strategic objectives and building effective collaborative relationships with their line-of-business counterparts.
User-definable SLAs
Provance IT Asset Management lets you manage and support different hardware, software and service offerings – even across multiple locations or companies – all from the same repository. You can track and monitor your seats, hardware, software and services to any level of detail against service level agreements you’ve established for billing, charge back or support purposes. A single, central repository for your data ensures consistency in your offering and delivery, a single point for management and administration, and the ability to reuse common seat and service level definitions in many instances.
“Productize” IT Service Offerings
Bundling your assets, services, service level options and their associated prices into “products” facilitates clearer understanding and ease of use for non-technical users. The unique Provance IT Asset Management seat model is an ideal framework for presenting and delivering IT services in terms that are useable and meaningful to the business user.
Customize Service Levels at the Seat Level
Provance IT Asset Management lets your service desk personnel see and change expected service levels for specific users and seats. This allows rapid front line response to support the changing demands of your business and presents choices and options for business users that are far more compelling and useful than a “one size fits all” approach. Provance IT Asset Management lets you easily capture charges for any service level changes so you can ensure accurate and complete billing and charge back.
Fast and Flexible SLA Set-up
Provance IT Asset Management makes it simple to temporarily change the service level for a specific seat as necessary – such as faster service desk response needed by a group or department performing mission-critical activity or working to a key deadline. A full audit trail of all interim service level upgrades or downgrades lets you easily accommodate and track temporary changes for support, billing and charge back purposes.
Full Insight Into Compliance and Configuration Requirements
With Provance IT Asset Management you can identify, track and modify the baseline of a seat to rapidly and accurately verify compliance with the terms and conditions of service provisioning. You can easily compare the baseline hardware and software with the actual configuration to identify rogue purchases and restricted software installations, and identify seats requiring a technology upgrade when their asset configuration no longer satisfies baseline delivery. You can also use baselines to identify what is to be supported in a seat and seat restoration settings in the event of failure.