Service Catalog and IT Request Management
In your organization, change is constant. With thousands of users across your enterprise relying on technology to support their daily activities, you’re challenged with a steady demand to add or change software, hardware, devices, services and service levels. The Provance IT Asset Management solution provides you with an easy to use web-based Service Catalog that lets non-technical users place requests, participate in the approval process and check on the status of earlier submissions. Service Catalog requests are supported by a powerful and flexible workflow solution that automates IT Request Management processing and administration. With the Service Catalog and IT Request Management, Provance IT Asset Management lets you quickly and accurately satisfy the changing business needs of your enterprise with reduced time, effort, error and cost.
Fully Configurable
Provance IT Asset Management provides a web-based Service Catalog that lets you present non-technical users with predefined options for request submission, approval and reporting. With an easy to use central interface, you can make, manage and track a wide variety of request types, such as user, service, software, equipment, training or management review. Requests placed through the Provance IT Asset Management Service Catalog are automatically processed with a powerful and flexible workflow solution. You can custom create any number of serial or parallel workflows to automatically route and process software requests based on the business rules and variables you define, such as participants, type of request, escalation conditions, entitlement, available inventory, location, organizational relationships, the dollar amount of the request and more. Regardless of the complexity of your request processes, Provance IT Asset Management gives you the power and flexibility to tailor a solution that perfectly satisfies your specific needs.
Efficient, Effective Request Fulfillment
Provance IT Asset Management gives you the visibility and control to ensure your requests are executed quickly and securely, and in full accordance with your business policies. By extending access to all stakeholders, you’ll improve communication and satisfaction. Secure and personalized, Provance IT Asset Management lets you see and manage every request in the extended IT value chain – including non-technical users who place requests, approving business managers, your internal IT staff and external third-party service providers. Provance IT Asset Management provides automatic notification, delivering request status updates and alerts to appropriate workflow participants. When a request has been approved by one person in the process, or a request changes status, an e-mail is automatically generated and sent with a link to the request. Provance IT Asset Management shortens time to approval and ensures that requests are quickly and accurately processed and fulfilled.
Minimized Data Entry Effort, Improved Data Integrity
Provance IT Asset Management initiates and updates data transactions automatically as part of the request work flow. This minimizes your data entry effort, eliminates human error and maintains data currency to ensure your repository is always up to date and accurate.
Historical Request Tracking and Reporting
Provance IT Asset Management keeps a complete history of requests, request changes and status inquiries for review and auditing. You can track and report on the complete request lifecycle, and empower requesters and submitters to view changes themselves – even for externally provided services – rather than involving the third party IT service provider or burdening your IT staff.