ITIL® and Microsoft Operations Framework
Provance IT Asset Management is designed to enhance and support your implementation of best practices for IT service management. In particular, Provance IT Asset Management is aligned with ITIL and the Microsoft Operations Framework.
The
IT Infrastructure Library (ITIL) created by the
Microsoft has been long involved with ITIL as both an adopter and a contributor. The ITIL-based Microsoft Operations Framework (MOF) has been developed with the assistance of Microsoft users, customers, partners, internal IT and research groups to provide guidance for managing IT services throughout the lifecycle.
Implementing ITIL and MOF
Many IT organizations already have operational Help Desk/Service Desk tools. Some have even gone as far as having a complete Configuration Management Database (CMDB). These usually support incident, problem, change, and configuration management processes, helping IT understand its environment and optimize its support services.
Others are working towards the implementation of more internally focused “technical processes” like release, continuity, availability, and capacity management, to maximize the efficiency and availability of the ICT infrastructure.
Taking the Next Step
The goals of ITSM center not on IT operational processes, but rather on operating IT like a successful business that keeps its customers happy, constantly improves its services and adapts to an ever-changing marketplace – while running its operations as efficiently as possible.
In fact, a crucial part of the ITSM picture - the Business Perspective - has remained largely undefined until now, and IT organizations are just beginning to understand this critical aspect of ITSM.
Enhance the Business Focus with Provance
The ITIL Business Perspective is a key area of strength and focus for the Provance IT Asset Management solution. We not only help IT organizations incorporate the Business Perspective into their ITIL implementation, but enable every aspect of the ITSM model with efficient, automated and standardized processes.
- Offer IT services that are flexible enough to quickly meet the changing needs of the business
- Enable customers to understand the costs of service delivery
- Empower business units and individual users to opt for the services they really need, and pay only for the services they really use
- Communicate service performance to customers
Provance IT Asset Management lets you define a service portfolio that supports your user community in achieving business objectives. Providing transparency to your user community on the costs of different levels of service goes a long way towards optimizing IT service cost.
- Provide visibility at both user and management levels
- Assign fixed and variable costs to the service portfolio
- Facilitate the communication, understanding, budgeting and reporting on the cost of delivering the services
Provance IT Asset Management is the central nervous system for your ITIL processes, improving operational processes and adding standardized, formalized and automated capabilities to your current infrastructure.
- You define workflows according to your own needs and Provance IT Asset Management helps you control the CMDB and keep it up-to-date, using the processes and activities described in the ITIL framework
- Through integration with IT operational systems like discovery and network management tools, Provance IT Asset Management gives you the means to populate the CMDB and perform configuration control and audit
- Using its integration with business systems like ERP and CRM, Provance IT Asset Management keeps supporting data in the CMDB – like user information – up to date