Take Control of IT Costs

ITIL® and Microsoft Operations Framework

Provance IT Asset Management is designed to enhance and support your implementation of best practices for IT service management. In particular, Provance IT Asset Management is aligned with ITIL and the Microsoft Operations Framework.

The IT Infrastructure Library (ITIL) created by the U.K. government has been adopted as the global de facto standard in IT service management (ITSM). ITSM is a philosophy of IT management that outlines key activities and goals for IT to evolve from systems-centric to services-centric IT processes.

Microsoft has been long involved with ITIL as both an adopter and a contributor. The ITIL-based Microsoft Operations Framework (MOF) has been developed with the assistance of Microsoft users, customers, partners, internal IT and research groups to provide guidance for managing IT services throughout the lifecycle.

Implementing ITIL and MOF

Most IT organizations already have operational IT management software in place. Some have even gone as far as to implement a Configuration Management Database (CMDB). These usually support incident, problem, change, and configuration management processes, helping IT understand its environment and optimize its support services.

Others are working towards the implementation of more internally focused “technical processes” like release, continuity, availability, and capacity management, to maximize the efficiency and availability of the ICT infrastructure.

Taking the Next Step

The goals of ITSM center not on IT operational processes, but rather on operating IT like a successful business that keeps its customers happy, constantly improves its services and adapts to an ever-changing marketplace – while running its operations as efficiently as possible.

In fact, a crucial part of the ITSM picture - the Business Perspective - has remained largely undefined until now, and IT organizations are just beginning to understand this critical aspect of ITSM.

Enhance the Business Focus with Provance

The ITIL Business Perspective is a key area of strength and focus for the Provance IT Asset Management solution. We not only help IT organizations incorporate the Business Perspective into their ITIL implementation, but enable every aspect of the ITSM model with efficient, automated and standardized processes.

  • Offer IT flexibility to quickly meet the changing needs of the business
  • Enable customers to understand and control IT costs
  • Empower business units and individual users to opt for the services they really need
  • Communicate service performance to customers

Provance IT Asset Management lets you define and deliver that supports your user community in achieving business objectives. Providing transparency to your user community on asset costs goes a long way towards minimizing  IT spending.

  • Provide visibility at both user and management levels
  • Assign fixed and variable costs to IT assets
  • Facilitate the communication, understanding, budgeting and reporting on the cost of assets

Provance IT Asset Management is the central nervous system for your ITIL processes, improving operational processes and adding standardized, formalized and automated capabilities to your current infrastructure.