Contract and Lease Management

At the hub of the IT service value chain, users must effectively collaborate with many third-party service providers, including leasing companies, rental agencies, software and hardware vendors, equipment repair service providers, and many others, in order to minimize costs and maximize responsiveness.

Provance provides you with a comprehensive overview of your contractual relationships with external vendors, and a solution for efficiently managing the associated financial commitments.

Comprehensive asset ownership management using leasing, rental, and service agreements
Your Challenge: Proactively manage contract commitments and meet contracted dates for returns and expirations.
Provance Solution: Provance offers contract tracking and management capabilities that tightly integrate with your asset management solution. This allows you to optimize asset deployment and avoid late return penalties.

Comprehensive history tracking for assets under lease
Your Challenge: Prevent lease overruns.
Provance Solution: Provance lets you maximize leasing credits and retain incremental hardware and software added to the asset while under lease. Our comprehensive change management and history tracking ensure that service providers are properly credited for any equipment upgrades made during the lease or rental period.

Warranty management
Your Challenge: Proactively take full advantage of ongoing warranties and plan effectively for warranty expiration.
Provance Solution: With Provance, you always have immediate access to up-to-date warranty information. Our solution lets asset managers, service desk, and field technicians avoid unnecessary repair costs, associate warranty information with a specific asset or group of assets, and set automatic reminders of the end date of a warranty so that the asset can then be considered for a maintenance agreement.

Hardware and software maintenance agreement/contract management
Your Challenge: Ensure you are getting maximum value from maintenance agreements and are making informed renewal decisions.
Provance Solution: Provance's centralized information repository improves employee productivity by making support information readily available to users, managers, field technicians, and the service desk. This not only lowers support costs, but vastly improves your service to end users. You can easily track information relevant to a hardware or software maintenance contract, such as maintenance period, type of maintenance, vendor contact, support numbers, and support entitlements. You are able to more easily comply to contract end dates through the use of automatic reminder notifications. You can also control support costs by identifying entities that are over and above the baseline. The result: better planning of refresh/replenishment activities. Provance also provides reference guidelines to service desk personnel to determine the scope of restoration required for failed equipment.