Service Catalog and IT Request Management

Every organization has unique procedures for processing end users' requests to add or modify services, seats, software, equipment, or management processes. Provance enables automated Web-based workflow that lets you dramatically reduce your overall cycle time. End users are empowered to automatically make changes and requests, provide approvals, and find out the status of their service request. By contrast with time-consuming manual processes, this capability leads to happier end users and significant cost savings for IT.

Provance Service Catalog and IT Request Management is an integral part of a truly automated service delivery solution. End users can directly participate in the process of managing changes to the services you provide, while you gain ongoing automated data updates to a central services and asset repository.

Fully configurable
Your Challenge: Enable your end users and IT resources to initiate and execute business processes.
Provance Solution: Provance's easy-to-use central interface lets you make, manage, and track a variety of request types to enable user, seat, service, software, equipment, training, or management review requests. We offer a configurable infrastructure for defining custom, complex workflows that route requests and approvals to the appropriate person depending on the type of request, what is being requested, location, organizational relationships, and the dollar amount of the request. You can also define any number of serial or parallel levels for a workflow.

Efficient, effective request fulfillment
Your Challenge: Ensure that business processes are being adhered to and are being executed in a timely manner.
Provance Solution: Provance lets you extend access to all stakeholders, and improves communications and end user satisfaction. You get secure, personalized control over, and visibility into the status of every request in the extended IT value chain, from end users to approving business managers, IT staff, and third-party service providers. Our notification engine automatically provides request status updates and alerts to appropriate workflow participants. When a request has been approved by one person in the process, or a request changes status, Provance automatically generates an e-mail with a link to the request. This solution minimizes the time between approvals and ensures that requests move efficiently through the fulfillment process.

Minimized data entry effort, improved data integrity
Your Challenge: Maintain an accurate repository that reflects updates initiated by requests.
Provance Solution: With Provance, data update transactions can be initiated automatically as part of the request work flow. This minimizes your data entry effort, improving data integrity and accuracy.

Historical request tracking and reporting
Your Challenge: Enable historical review of requests, including end user inquiries.
Provance Solution: Provance lets you easily maintain and view a complete history and audit trail of all changes to a request. You can track and report on the request life cycle, and requesters and submitters can view all changes themselves - rather than involving the IT service provider.