Provance User Group
Provance is pleased to announce the formation of the Provance Users Group (PUG). The PUG will serve as the forum for current Provance customers and partners to:
- Learn more about Provance
- Help shape the future direction of the product
- Participate in information sharing sessions with industry leaders and analysts
- Share Provance and business best practices with other Provance users
- Access user documentation, technical documentation, and other Provance information through an on-line knowledge base
First, a knowledge base that can be searched and browsed by topic area is now available. It contains technical documents, user and training guides, product version notes, solution roadmaps, and other Provance information. PUG members should have received an account ID and password. If you did not receive an ID and password, or, if you are having difficulty accessing the knowledge base, please send an e-mail to info@provance.com. We will help you as quickly as possible.
Second, we will establish a Webinar program with the first session scheduled in the coming months. The Webinars will be structured to provide customers and partners with topical information on industry trends and developments that will help them plan for the future and get the most out of their Provance investment. The Webinars will be presented by industry analysts, PUG members and Provance personnel.
Third, we will establish a customer research program to assist with the evolution of the product. More details on this program will be communicated shortly.
Over the course of the next year we will also begin planning events such as Provance Road Shows, and gathering information from customers and partners on what other PUG activities, events, and functions would be helpful so they can gain the most value out of their participation.
The Provance Internal Champion of the PUG will be Brian Field. Brian has worked for many years in IT Service Delivery, most recently with ACS prior to the merger with Lockheed Martin. Brian has experience with Provance as both an employee and a customer, and is uniquely qualified to lead this effort. He will be supported by Alan Manara, VP of Product Marketing, and Gilles Lalonde, President and CEO.
We are excited about the introduction of this program, and look forward to your participation!