The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

How to turn Office 365 Service Information into Provance ITSM Notifications

  First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to ...Read More »

How to use Azure Watchers to Integrate your Third-Party On-Premise Monitoring Solution with Provance ITSM

  Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will ...Read More »

Meet the Challenge of Managing the Cloud

  Many businesses are embracing the Cloud and digital business to better engage customers, empower employees and transform products. Gartner contends that 90 percent of large enterprises have already started along a path to digital business while 58 percent already use a cloud service for some aspect of their business.[1] ...Read More »

How to leverage PowerShell for task automation in Provance ITSM

  Want to understand how to integrate and automate Provance ITSM with your current IT environment? This post will shed some light on this topic, describing some use-case scenarios, the modules available and what this allows you to do with Provance ITSM. At the end of this blog post, you'll ...Read More »
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