The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

The Power of Provance IT Service Management and Office 365™: Take Advantage of Word and Excel

  Why should you reinvent the wheel? You can easily gain efficiency across teams, leveraging your investments, while also improving the end user experience just by simply using tools that are familiar to most: Microsoft’s Word and Excel. We know that for you process is paramount. The ITIL®  PinkVerify™ certified Provance ...Read More »

How Modern Service Management aligns with the IT4IT movement

In a recent post by John M. Clark, ITSM Architect at Microsoft, he details the results of a recent “Hackathon” between ITSM professionals in which it was revealed that Microsoft IT Service Management (ITSM) offerings and services, including the Provance ITSM solution, can and have aligned to the modern ...Read More »

Does Provance IT Service Management have a CMDB?

Does Provance IT Service Management have a CMDB? The simple answer is yes, of course. A CMDB is a fundamental component in the ITIL standard. The tricky part is what is a CMDB? A configuration management database (CMDB) is a repository that acts as a data warehouse for IT organizations. ...Read More »

IT Service Management to TFS Work item Synchronisation

The Provance IT Service Management team has created an integration with Team Foundation Server (TFS). TFS is a collaboration platform for Microsoft’s application lifecycle management solution, which enables organizations to effectively track development work. In this blog post I intend to outline how this integration was achieved technically and why this is important ...Read More »

Advanced Options in Dialogs and Data Querying

This post addresses a couple of issues with dialogs. One technical and one usability oriented. One challenge in dialogs, and particularly when closing tickets (cases), we often need to ask the agent a number of Yes/No questions such as "First Contact Resolution", "Resolved Remotely etc. This is particularly the case ...Read More »
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