The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

How to use Azure Watchers to Integrate your Third-Party On-Premise Monitoring Solution with Provance ITSM

  Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will ...Read More »

“SCU-Tube” Service Manager Videos

 Last month at System Center Universe 2014 in Houston, I was joined by Christian Booth from Microsoft for two presentations about Microsoft System Center 2012, with particular emphasis on Service Manager.If you weren’t able to attend or missed either of our sessions, recordings of the two presentations are now ...Read More »

Presentation at WPC 2012:Using Microsoft System Center 2012 for SAM

Once again this year, I’ve been asked by the Microsoft SAM team to present an interactive session at the Microsoft Worldwide Partner Conference (WPC 2012). Be sure to add “Using System Center 2012 for SAM,” session SAM 08i to your WPC calendar. There are actually two sessions of the same ...Read More »

IT Service Management with Provance and Microsoft SCSM

This video will walk through an IT Service Management Scenario (ITSM) using the Provance IT Asset Management (ITAM) Pack for Microsoft System Center Service Manager (SCSM). Read More »

Software Asset Management Scenario for SCSM - Provance

This video will walk through an It Asset Management scenario for Software Asset Management (SAM) using the Provance IT Asset Management Pack for Microsoft System Center Service Manager (SCSM). Runtime: 4:54  Read More »
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