The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

Discover Provance ITSM Service Desk: How to Onboard a New Employee

  This is the third blog post in our Discover Provance ITSM Service Desk series about how IT can onboard a new employee using the Provance ITSM Service Desk. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into ...Read More »

Discover Provance ITSM Service Desk: How Tier 1 can Manage Incidents Better

  This is the second blog post in our Discover Provance ITSM Service Desk series about how Tier 1 can manage incidents better. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into how Tier 2 can evaluate tickets ...Read More »

Don’t Confuse IT Asset Management and Configuration Management

  Configuration Management is not IT asset management. With the popularity of IT management solutions, like Provance ITSM (which take advantage of the combined benefits of IT Service Management (ITSM) and IT Asset Management (ITAM)), there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, ...Read More »

ITSM and ITAM Work Better Together

  Typically, IT Service Management (ITSM) and IT Asset Management (ITAM) are implemented in separate areas of the organization with entirely different business objectives and mandates. Some of their underlying processes, however, are already highly interrelated; they often share the same technology and data. If you combine them within a ...Read More »

How to turn Office 365 Service Information into Provance ITSM Notifications

  First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to ...Read More »
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