The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

How Provance ITSM Greases the Wheels of Your Knowledge Management Program

  The benefits of a great knowledge management process far outweighs the time to set one up. In fact, without a great knowledge management process in place, all that time you used to set up a self-service portal could go to waste. Poor knowledge management often results in more tickets, ...Read More »

How to turn Office 365 Service Information into Provance ITSM Notifications

  First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to ...Read More »

How to use Azure Watchers to Integrate your Third-Party On-Premise Monitoring Solution with Provance ITSM

  Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will ...Read More »

Get to Know the Provance ITSM Automation Capabilities: Change Management Process with TFS/VSTS Integration

  This is the third blog post in our Get to Know the Provance ITSM Automation Capabilities, where I’ll be discussing how I can include my development team in my change request without switching between applications or emailing back and forth. Before reading this post, it’s probably best if you ...Read More »

A Deeper Dive Into SLA Management: The Why and How for Status Changes

  For a Managed Service Provider (MSP), a Service Level Agreement (SLA) is a contract between them and their customer, ensuring both have an agreed upon understanding about scope, responsibility, response and resolution times, as well as costs associated for breaches. Whether you're a MSP or an internal service provider, ...Read More »
rss