The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

IT Asset Management - Process and Best Practice

  Lifecycle is what you do. Asset tracking records are about what you’ve done. Process is, of course, about how you do it. Process is the essense of IT asset management (ITAM). It’s all about process. Gartner Reserch Director Patricia Adams underscores the importance of process and tool support in managing assets ...Read More »

Discover Provance ITSM Service Desk: How to Onboard a New Employee

  This is the third blog post in our Discover Provance ITSM Service Desk series about how IT can onboard a new employee using the Provance ITSM Service Desk. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into ...Read More »

Discover Provance ITSM Service Desk: How Tier 1 can Manage Incidents Better

  This is the second blog post in our Discover Provance ITSM Service Desk series about how Tier 1 can manage incidents better. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into how Tier 2 can evaluate tickets ...Read More »

Discover Provance ITSM Service Desk Series: How Tier 2 Can Evaluate Tickets Better

  This blog post will be the first in a series about the newest capability, Provance ITSM Service Desk. The goal of this series is for you to get a better understanding of how to use the ITSM Service Desk to achieve more efficient issue resolution. What is the Provance ITSM Service ...Read More »

Top 5 Ways ITAM Saves You Money – Updated - Provance

  Customer Service expectations are growing; people want better service when necessary. But even as customer service expectations rise, IT budgets will stay the same or might even become more squeezed. You’ll be able to get more out of your IT budget knowing which hardware and software is used across your ...Read More »
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