The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

Don’t Confuse IT Asset Management and Configuration Management

  Configuration Management is not IT asset management. With the popularity of IT management solutions, like Provance ITSM (which take advantage of the combined benefits of IT Service Management (ITSM) and IT Asset Management (ITAM)), there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, ...Read More »

Top 3 IT Trends For 2019 You Can No Longer Ignore

  Since it’s another new year, I thought it would be a good time to discuss some major trends you can no longer ignore. Whether you are currently thinking about your opportunities for Azure, are actively migrating, or have services already running, these trends will change the way you run ...Read More »

The 12-Step Journey to Modern Service Management

  Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns ...Read More »

How Provance ITSM Greases the Wheels of Your Knowledge Management Program

  The benefits of a great knowledge management process far outweighs the time to set one up. In fact, without a great knowledge management process in place, all that time you used to set up a self-service portal could go to waste. Poor knowledge management often results in more tickets, ...Read More »

How to turn Office 365 Service Information into Provance ITSM Notifications

  First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to ...Read More »
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