The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

A Deeper Dive Into SLA Management: All About OLAs and Underpinning Contracts

  Operations Level Agreements (OLA) help to ensure that IT support staff are meeting the service level expectations of other support staff, management and colleagues in other departments. OLAs are the very foundation by which common agreement is obtained and good IT service practices are enforced. The external equivalent of ...Read More »

Modern IT Service Management By John Clark

  An often asked question, according to John Clark, Modern Service Management Architect of Microsoft, is; Why doesn't Microsoft have a dominant IT Service Management tool in the marketplace. He says that the Microsoft Intelligent Cloud Platform along with their modern approach and perspective on IT Service Management provides the ...Read More »
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