The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.
United Kingdom unitary authority Wiltshire Council faced the challenge of bringing its outsourced IT service for 5,000 client computers and 500 servers across multiple sites back in-house against a tight schedule. The council was also engaging in a Workplace Transformation Programme aimed at reducing costs and improving performance with new ways of working. Wiltshire Council selected the Provance IT Asset Management Pack and Microsoft System Center Service Manager in partnership with Microsoft Gold Certified Partner Silversands to simplify IT service desk operations and drive savings. The council forecasts that System Center Service Manager, System Center Operations Manager, System Center Configuration Manager, and the Provance IT Asset Management Pack, will help it work towards achieving the 27% savings target set for the IT department. Read the full case study at http://www.microsoft.com/casestudies/Microsoft-System-Center-Operations-Manager-2007-R2/Wiltshire-Council/Unitary-Authority-Set-to-Achieve-27-Per-Cent-Savings-Target-with-IT-Management-Tools/4000009655.