The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

Coming Soon! New Microsoft SCSM “Cookbook”

Packt Publishing is now accepting advance orders for Microsoft System Center Service Manager 2012 Cookbook. This book takes a new and novel approach to providing practical guidance on setting up and using Service Manager. It follows a “cookbook” format, with a series of “recipes” covering common process and deployment scenarios frequently encountered in Service Manager implementations. Each chapter contains useful examples and step-by-step instructions about everything necessary to execute a particular task. The book is designed so that beginners can read it from start to end, or so that advanced users can just open up any chapter and start following the recipes as a reference. Covered topics include:

  • ITSM Framework and Processes
  • How to Personalize SCSM 2012 Administration
  • Configuration of Service Level Agreements
  • How to build the Configuration Management Database
  • Change and Release Management Design
  • Advanced Personalization of SCSM
  • Automation of Service Manager 2012
  • Implementation of Security Roles

The list of expert authors from around the globe includes many long time friends of Provance, who have tremendous depth of experience with both Service Manager and the Provance IT Asset Management Pack, including Samuel Erskine, Andreas Baumgarten and Anders Asp. The Microsoft System Center Service Manager 2012 Cookbook is currently available as a RAW (Read As we Write) book. A RAW book is an ebook. Once you purchase the RAW book, you can immediately download the content available to date, and you’ll be notified when new chapters become available for download. The completed book in both printed and electronic formats is expected in December. Keep an eye out for Microsoft System Center Service Manager 2012 Cookbook. It’s sure to be required reading for IT professionals who want to configure and administer Service Manager and understand how to implement various scenarios and solve specific problems that arise while using System Center Service Manager.

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