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Empower Users with a Service Catalog & Self-Service Portal
A Service Catalog communicates what services are available. A poorly organized service catalog reduces user adoption and increases time spent on direct interaction between your Service Desk and users. This section of the workshop will provide you with an overview of why a Service Catalog and Self-Portal are necessary, how to understand your audience needs and convey relevant services, and how implementing a Service Catalog, Knowledge Management and a Self-Service Portal will benefit both IT and business users.
How to Evolve From Traditional ITSM to Modern Service Management in a New Digital World
Digital transformation is helping organizations engage customers, empower employees, optimize operations and transform products. In this section of the workshop, you’ll learn how Modern Service Management, powered by Provance ITSM and MSFT Dynamics 365, provides a complete end-to-end view of services across cloud and on-premise environments, enabling traditional ITSM workloads while leveraging investments in Microsoft productivity capabilities—paving the way for a digital transformation.
When: October 25, 9 a.m. to 11:00 a.m. (PST)
Where: Sacramento Microsoft Office, Conference Room MPR Sac-1415/2008 (24) AV - Sequoia
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