Customer Service expectations are rising. A self-service portal informs and supports, letting end users resolve issues themselves or effectively log issues, while agents can collect the right information and efficiently resolve issues. Join Greg Singleton and Chris Mahanes to learn how agents and employees can benefit from the Provance ITSM Self-Service Portal.
In this webcast, you’ll learn about:
• How the Provance ITSM Self-Service Portal helps agents and end-users be more efficient and effective, reducing ticket volume.
• How to use the Self-Service Portal ITSM notifications, Dynamic forms and approvals and the Service Catalog feature.
• How the ticket template automation capability improves Change Management and Service Request Fulfillment.