Information and user experience are power. That’s why we just launched the ITSM Service Desk App, which puts all the information for ticket resolution at the fingertips of Tier 1 and Tier 2 support. Engineered utilizing the Microsoft Unified Client Interface, the ITSM Service Desk app provides easy access to the most common support functions, improving efficiency and visibility of current support workloads and activities.
Join Greg Singleton and Chris Mahanes in this 30 minute webcast to learn how you can use the ITSM Service Desk app to improve agent productivity and support business to meet the expectations of the modern world.
In this webcast you’ll learn:
• How the new ITSM Service Desk shows an optimized user interface to improve efficiency and visibility of current workloads and activities.
• How to better serve customers faster by filtering based on variables such as ticket type, affected services and priority for improving efficiency of ticket resolution.
• How to dive deeper and more quickly into services workload and ticket status information when needed for more effective issue resolution.