Provance ITSM Related Webinars

Below is our series of webcasts. Scroll below to sign up or watch the recordings. Topics covered: Office 365, IT Asset Management, Self-Service Portal and Knowledge Management, Automations and Work Items, and Cloud Service Management. 

Empower Your Team with Ticket Templates

Speed up the process of opening and resolving tickets by standardizing and automating tickets with the Provance ITSM ticket template feature. Ticket templating ensures that the information collected is accurate, reportable and processed according to internal policies. Join Kelly Moodie and Chris Mahanes and learn all you need to know to employ Provance ITSM ticket templating. 

Join us Tuesday, October 23rd at 11:00 a.m. EST/ 15:00 GMT

In this webcast you’ll learn: 
• How ticket templates reduce time spent and provide consistency, for example, when onboarding a new employee. 
• How to easily triage incoming tickets before incident, problems, change or service requests are created. 
• How to set up standardized questions and answers to ensure accurate, reportable and timely data acquisition. 

Sign up today! 

Expand Your Capabilities—Leverage Microsoft Flow for Provance ITSM

Say goodbye to coding custom integrations and use Microsoft Flow to connect other Microsoft and non-Microsoft applications to Provance ITSM. With Microsoft Flow, you can automate workflows, synchronize files, collect data and get notifications between Provance ITSM and other Microsoft and non-Microsoft Services. Join Derek Renton and Chris Mahanes to find out how you leverage Microsoft Flow to extend the power of Provance ITSM.

In this on-demand webcast you’ll learn: 

  • How to set up Flow to connect other Microsoft apps, such as Microsoft Teams to create a ticket within Provance ITSM.

  • How to use Flow to improve efficiency and reduce costs by, for example, integrating your organization’s IT related documents into Sharepoint rather than using Dynamics storage.

  • How to effectively leverage Microsoft Flow Approvals to authorize Service Requests or Change Requests in Provance ITSM that originate in Microsoft and non-Microsoft applications.

  • How - with a single click - you can send reminders to customers for incidents that are on hold, using Flow. 

 

Take Advantage of Office 365 in Provance ITSM – Part 1

Why should you reinvent the wheel? With Provance ITSM you can easily gain efficiency across teams, leveraging your investments, while also improving the end user experience just by simply using tools that are familiar to most: Office 365. Join Derek Renton and Chris Mahanes in part 1 of this webinar series, Take Advantage of Office 365 in Provance ITSM, which will showcase how you can take advantage of Word, Excel and Skype.

In this webcast you’ll learn: 
 

  • How you can easily leverage Excel online to track or report on change requests, service requests, incidents or even assets, without ever leaving Provance ITSM.
  • How you can efficiently use Word templates—pulling information straight from Provance ITSM—to create customized reports, such as a request receipts and printable incidents.
  • How to boost your productivity and the end user experience by leveraging Skype within Provance ITSM to make necessary calls.

 

Take Advantage of Office 365 in Provance ITSM – Part 2

Why should you reinvent the wheel? With Provance ITSM you can easily gain efficiency across teams, leveraging your investments, while also improving the end user experience just by simply using tools that are familiar to most: Office 365. Join Derek Renton and Chris Mahanes in part 2 of this webinar series, Take Advantage of Office 365 in Provance ITSM, which will showcase how you can take advantage of Outlook, OneNote and Sharepoint. Plus, we show you how to use Office Groups to enhance collaboration. Watch the on-demand recording. 

• How to improve the end user experience by leveraging the Outlook integration. 
• How to simplify ITSM processes by using Sharepoint and OneNote, which work hand-in-hand, with every file associated within a OneNote notebook being stored in Sharepoint. 
• How to use Office Groups to enhance collaboration. 

Automations and Work Items

To evolve from traditional ITSM to Modern Service Management, it’s important to automate as much as possible. Join Greg Singleton and Chris Mahanes to learn about the Provance ITSM Automation capabilities as well as how to create and use Work Items. 

In this webinar, you’ll learn about everything you need to know about automations such as how to create automations, how automations can be linked to Microsoft Azure and so on. Chris will also delve into how a Work Item works, including how to create a Work item and how a Work item displays in Microsoft Visual Studio Team Services. 

 

IT Asset Management

ITSM and ITAM are heavily interrelated and they both work better if they work together. Join Derek Renton and Brian Field to learn about how Provance ITSM lets you proactively plan and manage IT assets and the services they support. With Provance ITSM, you’ll get an online, mobile-responsive Asset Management solution.

In this webcast, you’ll learn:

  • How you can track contracts and financial information about a particular asset and how that info is used in service operations.
  • How IT Asset Managers can leverage best practice processes to manage the lifecycle of any asset type.
  • How easy it is to have different views and forms and fields for different users based on their needs.

 

Self-Service Portal and Knowledge Management

Customer Service expectations are rising. A self-service portal informs and supports, letting end users resolve issues themselves or effectively log issues, while agents can collect the right information and efficiently resolve issues. Join Greg Singleton and Chris Mahanes to learn how agents and employees can benefit from the Provance ITSM Self-Service Portal. 

In this webcast, you’ll learn about: 

• How the Provance ITSM Self-Service Portal helps agents and end-users be more efficient and effective, reducing ticket volume.

• How to use the Self-Service Portal ITSM notifications, Dynamic forms and approvals and the Service Catalog feature.

• How the ticket template automation capability improves Change Management and Service Request Fulfillment.

Gain Control of Azure Resources with Cloud Service Management

Are you experiencing greater pressure to resolve issues faster? Managing a staggering number of Azure subscriptions? Have to justify cloud usage and keep costs low? With the newest Provance ITSM capability—Cloud Service Management for Azure—you’ll gain visibility and management of Azure Cloud Resources, resulting in quicker issue resolution and more control. 

Join Greg Singleton and Roman Stadlmair in this half an hour webcast to learn how you can improve service delivery, quicken resolve times, and manage your Azure cloud resources. 

In this on-demand webcast you’ll learn: 

  • How Provance ITSM syncs with your Azure subscriptions so the Service Desk has visibility and can manage efficiently. 
  • How you can use the Azure Service Map to better diagnose issues directly from Provance ITSM. 
  • How you can read Virtual Machine configurations and status directly from your Service Desk, allowing them to respond quickly, accurately and cost-effectively to issues. 
  • How you can use the Azure Service Map to know which computers are affected by a Change Request resulting in faster issue resolution. 
  • How you can extend your Service Desk to flag service interruptions, warnings and events from other systems, alerting IT to potential issues before they impact.