Business Clarity from IT Complexity

While the market for managed services continues to grow, intensifying competition makes it increasingly difficult to differentiate on the basis of cost and capability alone. Although operational efficiency and effective cost management are critical, they are no longer sufficient to achieve and sustain competitive advantage. Your business relationship with your customers is as vital to your success as your proficiency with technology.

The Provance solution allows service providers to effectively manage their IT business performance as well as they manage IT operations, and to strengthen trust and credibility with customers. Provance uniquely abstracts and interprets the underlying complexity of managed IT and telecom services to bring business clarity to both business managers and customers. Provance IT Business Relationship Management delivers:

• Visibility
  Deliver the status, performance and financial information that are essential for your customers to satisfy their business management, governance and compliance needs. With IT business performance and financial management, you gain the insight you need to understand both cost and margin allowing you to manage profitability - not just IT operational efficiency.
• Usability
  Your customers have a single point of self-service access and the ability to easily self-manage all their IT service requests. You have a common platform to provide services to multiple customers and a repeatable blueprint that allows rapid configuration and deployment to speed your time to revenue.
• Automation
  Lower your cost of service delivery, contract governance and generating performance and billing reports by automating workflow processes.