Deliver superior IT services.

As Corporate IT, you face many challenges - not the least of which is the threat of having your services outsourced. To stay flexible and competitive, you must operate as a key contributor to the larger business. This means offering superior service to internal clients, governing IT operations with full transparency, and ensuring that the services you deliver are built around the needs of the enterprise.

Operate like a business.

Provance empowers you to rapidly implement a solution that addresses the real business issues faced by your enterprise. Comprehensive internal charge back and full IT performance reporting are just the beginning. Get complete insight into costs; integrate IT processes with enterprise business processes; and govern all of your vendors with a single tool.

In addition, we are fully aligned with ITIL. This means that our solution is designed to meet the needs of organizations that want to implement IT service management (ITSM) best practices. We are also fully committed to training our Corporation on ITIL.

Deliver strategic, customer-focused services

• Give users easy access to accurate information about support, service offerings, pricing, costs, and more.
• Offer true self-service access to business users.
• Benefit from the cost efficiency of subscription-based pricing.
• Align IT with the business:
  • Service subscription based on user roles
  • Service customization for specific users
  • Business-focused terminology

Get insight and control

• Develop metrics for costs and services, track and publish results.
• Take ownership of compliance.
• Move to a flexible IT charge back model.

Lower costs and operate more efficiently

• Standardize, streamline, and document IT processes.
• Centralize procurement, contract management, and compliance functions to:
  • Improve asset use
  • Negotiate with more buying power
  • Avoid unnecessary support costs
  • Reduce fines and compliance risk
• Get the most out of your existing IT investments.
• Automate workflow with metrics to ensure timely responses to IT service requests.