What makes us different?

Many of our clients - including SC Johnson, NASA, Lockheed Martin, Computer Sciences Corporation (CSC), and Northrop Grumman - have been able to significantly reduce costs and improve visibility, accountability and credibility in their provision of IT services to their customers. Our IT Services and Asset Management Solution offers many unique capabilities:

• Comprehensive, integrated services and asset management to allow IT to better understand costs and performance impacts
  With the Provance suite, IT service providers can not only manage assets and IT service requests, but can link both, for full life cycle control of requests, service levels, assets, software licenses, contracts and related costs.
  
  
• Fully automated business process management - uniquely tailored for IT
  Most process automation today is limited to help desk delivery, ERP systems, and custom solutions built on a BPM platform. Our solution has been designed for workflow specific to IT Business Operations, its customers, and its delivery partners.
  
  
• Usage-based billing and charge back aligns costs and services
  We are strong advocates of the utility computing model, where users pay only for the services they need. Our clients find this model very powerful. They are able to automate the process of tracking requests, assets, service subscriptions, and billing, all in our central repository. No more lengthy reconciliation processes or billing disputes.
  
  
• Users can make and track IT requests how and when they need to
  Our Web-based, workflow-enabled Service Catalog centralizes IT services, so users can easily request new services or change existing services and service levels. Our Customer Information Portal gives them easy access to IT information and reports.
  
  
• A single, centralized view of IT
  Provance's single enterprise view of IT operational and financial data helps you overcome 'stovepipes' in your processes, systems, and data. View IT in the way that matters most to you: by process, roles and privileges, and more. Get the information you need to be responsive, make informed decisions, and achieve results quickly - without having to access multiple systems.
  
  
• Expertise in helping the world's leading IT service providers establish a customer-focused service delivery model
  Built by seasoned IT professionals with hands-on outsourcing experience, our suite integrates IT with the financial and market realities of the business, so that it can dramatically improve service to clients, business users, and governance groups; gain better visibility into their operations; and get tighter control of costs.