Implementing
ITIL’s Business Perspective with Provance
The IT Infrastructure Library (ITIL), created by the U.K. government, has been adopted as the de facto global standard in IT service management (ITSM). ITSM is a philosophy of IT management that outlines key activities and goals for IT to evolve from systems-centric to services-centric IT processes.
Implementing ITIL
Many IT organizations already have operational Help Desk/Service
Desk tools; some even go as far as having a complete Configuration Management
Database (CMDB). These usually support incident, problem, change, and configuration
management processes, helping IT understand its environment and optimize
its support services.
Others are working towards the implementation of more internally focused “technical processes” like release, continuity, availability, and capacity management, to maximize the efficiency and availability of the ICT infrastructure.
Taking the next step
But the goals of ITSM center not on IT operational processes, but
on operating IT like a successful business that keeps its customers happy,
constantly improves its services, and adapts to an ever-changing marketplace
- while running its operations as efficiently as possible.
In fact, a crucial part of the ITSM picture - the Business Perspective - has remained largely undefined until now, and IT organizations are just beginning to understand this aspect of ITSM.
Enhance the business focus with Provance
The Business Perspective is one of Provance’s key areas of
focus. We not only help IT organizations incorporate the Business Perspective
into their ITIL implementation, but enable every aspect of the ITSM model
with efficient, automated and standardized processes.
- Offer IT services that are flexible enough to quickly meet the changing needs of the business
- Enable customers to understand the costs of service delivery
- Empower business units and individual users to opt for the services they really need, and pay only for the services they really use
- Communicate service performance to customers
Provance is the central nervous system for your ITIL processes, improving operational processes and adding standardized, formalized, and automated capabilities to your current infrastructure.
- You define workflows according to your own needs, and the Provance tool helps you control the CMDB and keep it up-to-date, using the processes and activities described in the ITIL framework
- Through Provance’s integration with IT operational systems like discovery and network management tools, Provance gives you the means to populate the CMDB, and perform configuration control and audit
- Using its integration with business systems like ERP and CRM, Provance can keep the supporting data in the CMDB - like user information - up to date
Learn more about implementing ITIL’s Business Perspective with Provance.
Learn about the Provance IT Services and Asset Management Suite.