We help you build your business - while you help your clients master theirs.

Flexibility lies at the heart of excellent customer service. You must be able to rapidly respond to ongoing changes in technology and in the needs of your clients. At the same time, you need to manage processes in a way that is efficient and cost-effective for your business.

And then there is the issue of profitability. To compete, you need to do more than manage IT services - you must maximize your potential for growth by delivering superior, cost-effective service that gives your clients full visibility into the performance of IT.

A blueprint for success.

Provance was built by seasoned IT professionals with hands-on outsourcing experience. Our business process focus ensures that you become a strategic partner in your client enterprises. We are fully aligned with ITIL; our solution is designed to meet the needs of organizations that want to implement IT service management (ITSM) best practices. We are also fully committed to training our Corporation on ITIL. With Provance, you gain the advantage of a proven service delivery blueprint that will help truly differentiate your service offerings.

Deliver strategic, customer-focused services

• Give users easy access to accurate information about support, service offerings, pricing, costs, and more.
• Offer true self-service access to business users.
• Benefit from the cost efficiency of subscription-based pricing.
• Align IT with the business:
  • Service subscription based on user roles
  • Service customization for specific users
  • Business-focused terminology

Get insight and control

• Develop metrics for costs and services, track and publish results.
• Take ownership of compliance.
• Move to a flexible IT charge back model.

Lower costs and operate more efficiently

• Standardize, streamline, and document IT processes.
• Centralize procurement, contract management, and compliance functions to:
  • Improve asset use
  • Negotiate with more buying power
  • Avoid unnecessary support costs
  • Reduce fines and compliance risk
• Get the most out of your existing IT investments.
• Automate workflow with metrics to ensure timely responses to IT service requests.