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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.
How To: Advanced Options in Dialogs and Data Querying
This post addresses a couple of issues with dialogs. One technical and one usability oriented. One challenge in dialogs, and particularly when closing tickets (cases), we often need to ask the agent a number of Yes/No questions such as “First Contact Resolution”, “Resolved Remotely etc. This is particularly the case for organizations following ITIL principles. […]