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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.
Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will be restored regardless of the notification […]
Provance announced today that Provance ITSM, a modern, Microsoft-centric IT Service and Asset Management solution powered by Microsoft Dynamics, is now Certified for Microsoft Dynamics, which signifies that the solution has met Microsoft Corp.’s highest standard for partner-developed software. By successfully meeting all certification requirements, Provance ITSM can now carry the distinct Certified for Microsoft […]
As technology has made our lives easier; expectations about customer service have risen. This increase in expectations and demands will impact how IT must respond and support their colleagues across the entire organization. A self-service portal will help IT to meet these new expectations. Here are 5 reasons why: 1) A Self-Service Portal Lets Us Solve […]
Let’s delve into some of the facets of Modern Service Management and why ITSM needs to be modernized. MODERN SERVICE MANAGEMENT Modern Service Management, coined in early 2016 by Microsoft Enterprise Services, is not a framework, certification/training model, or a means to generate revenue. Nor is it a marketing campaign from Microsoft. In fact, at […]
Provance today announced it has won the 2018 Microsoft Business Applications Platform Partner of the Year award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. “We are thrilled to have won the Microsoft Business Applications Platform Partner […]
Many businesses are embracing the Cloud and digital business to better engage customers, empower employees and transform products. Gartner contends that 90 percent of large enterprises have already started along a path to digital business while 58 percent already use a cloud service for some aspect of their business.[1] Businesses are adopting cloud solutions across […]
At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.