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The Most Microsoft-Centric ITSM and Service Desk Solution available that helps you drive growth and reduce costs.

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Webcasts: Expert Panel Discussion: Building an IT Service Management Strategy to Help Scale Your Microsoft Partner and MSP Business

Has supporting your customers evolved to more than managing simple case tickets? Now Imagine IT service management as a strategic driver of success within your business — quick, nimble, and evolving to take full advantage of the Microsoft technologies that you already use…

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Blog Post: 4 Big Reasons ServiceTeam® ITSM is better than Case Management

IT Service Management (ITSM) is a well-established discipline that enables an organization to maximize value from the use of information technology, for example, by tracking incidents and so on, based on prescribed processes and best practices. Case management for IT, on the other hand, is a set of processes and features designed to support incidents, […]

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Blog Post: Great IT Service Management: What You Need to Know – What You Need to Do

Just as a great coach is a major component of creating a winning team, a great service manager is a major component of creating great customer service. There are some things we know instinctively about great service managers. They must have a tremendous commitment to delivering great customer service, and to earning high grades on […]

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Webcasts: ITSM in 10 days with ServiceTeam

Implementing an IT Service Management system doesn’t need to be complex. In fact, you can be up and running in 10 days or less. Join Derek Renton and Brian Field of Provance as they share and demonstrate how you can go live with ServiceTeam ITSM in your Dynamics 365 or Power Apps environment in under 10 days.

Key Capabilities

Take Advantage of ServiceTeam productivity-boosting capabilities for improved satisfaction and cost-efficiencies.

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Conceived in the Microsoft Power Platform

ServiceTeam empowers IT to deliver modern, effective and intelligent customer service utilizing the latest and greatest technology from Microsoft, the Power Platform.

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Dashboards and Reports

ServiceTeam provides out-of-the-box Power BI dashboards and reports to visually communicate and deliver intelligent ITSM insights and answers to common questions for managers and key stakeholders.

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Codeless Configuration

Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.

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Self-Service Portal

With ServiceTeam, you can inform end-users about available services as well as notifications about known issues, current events, and company news.

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Ready to Get Started

At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.

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