Process management packs are the primary mechanism for making and saving changes to your Microsoft System Center 2012 / 2016 configuration. Process management packs make it easy for you to create, test, export and deploy desired modifications.
A “process management pack” is a group of classes, workflows, views, forms, reports, and knowledge articles that extend System Center 2012 / 2016- Service Manager (SCSM) with the information and additional functionality you need to implement all or part of an IT management process. Just like the process management packs that Microsoft provides for Incident, Problem, Change, Release and Request Management, Provance IT Asset Management extends the functional capability of Service Manager. The only difference is that the Provance process management pack is provided by a third party software developer.