Platform – Provance

To increase return on investment and effectiveness, industry experts are advising that it is better to take a “best of platform” approach over siloed “best of breed” point solutions because the former approach lets you extend value and reduce costs through the platform. Built on the Microsoft Power Platform and Dynamics® 365, the Povance suite of products are native to the Microsoft ecosystem and infused with the same digital DNA as the Microsoft platforms, products, and processes that drive your success today.

ServiceTeam empowers IT to support business success with flexible and cost-effective IT Service Management, whether you run your operations through a Power Apps or Dynamics 365 dataverse. Provance ITSM and Provance ITAM run natively within Dynamics 365, as such, you can meet today’s and tomorrow’s service and asset management challenges. By unifying onto a platform, you can achieve more insights, innovation, business agility, and take smarter actions that will save you money on your path to the modern world of work.

Benefits of the Platform

Gain Shareable, Real-time Analytics Picture

ServiceTeam® ITSM – Built on the Microsoft Power Platform

ServiceTeam empowers IT to support business success with flexible and cost-effective IT Service Management, whether you run your operations through a Microsoft Power Apps or Dynamics 365 dataverse. ServiceTeam takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on their most important activities. ServiceTeam is an ITSM Power App that boosts your productivity by leveraging out-of-the-box Power BI for management reporting, Power Automate for complex automated workflows, while also letting you capitalize on existing skillsets and investments in Microsoft technologies.

Provance ITSM & Provance ITAM Powered by Microsoft Dynamics® 365

Provance ITSM and Provance ITAM run natively within Dynamics 365, as such, you can meet today’s and tomorrow’s service management challenges. The world of work has shifted. Provance ITSM and Provance ITAM were born in Dynamics 365 and therefore, born in the Cloud. Dynamics 365 combines CRM and ERP capabilities, delivering applications that work seamlessly together, letting you run your entire operations on the leading service platform. As a result, with Provance ITSM, you’ll get features such as nimble out-of-the-box codeless configurations and intelligent automations that will deliver flexible, cost-effective IT services to enhance, not impede, your organization’s forward momentum. And with Provance ITAM, you can take control of costs and reduce risks by managing assets across their complete lifecycle – all within the same platform.

Female manager addressing team at board meeting

Energized with Microsoft Power Apps®

Power Apps empowers innovators to modernize processes and solve challenges with the ability to easily build professional low-code applications. ServiceTeam was born a Power App, as such ServiceTeam is poised to integrate into your business’ digital momentum, sharing the same digital DNA as many of the Microsoft products and services you already use to drive your business forward. ServiceTeam and Provance ITSM leverage Power Apps to bring you role-based capabilities that put relevant and important information, data and responsibilities in one area based on an employee’s role. Shared data is presented in different ways depending on the needs of the different roles. Completely and easily configurable, the role-based views can be further tailored to the needs of your specific organizational processes.

Analyze with Microsoft Power BI®

Make confident business decisions utilizing the Power BI integration to ServiceTeam and Provance ITSM. With ServiceTeam, you’ll receive visually stunning reports that communicate effectively and deliver powerful ITSM insights to your own team, managers and key stakeholders – right out-of-the-box. Whether you’ve deployed ServiceTeam or Porvance ITSM, you can easily leverage the Power BI integration to customize reports for your unique requirements and business scenario. Power BI is a data and report authoring tool that allows you to combine data from databases, files and web services. Power BI has built-in AI capabilities, tight integration to Excel, and prebuilt and custom data connectors. Engineered with an in-depth integration to Power BI, Provance ITSM lets you get up-to-the-minute ITSM analytics, and configure any data, in any way, and anywhere, so everyone is making the greatest decisions with the most recent information.

Connect with Microsoft Power Automate

Power Automate lets you automate workflows, synchronize files, collect data and get notifications between various Microsoft and non-Microsoft services. With Power Automate, you can easily streamline repetitive tasks and paperless processes, leaving you the time to take care of what’s important. Simplify and automate approval processes with an in-email approval button. Automate time-consuming tasks between services—letting the built-in AI capabilities do the manual tasks you don’t want to do. As a low code platform for workflow and process automation, Power Automate gives you a better way to get things done—no need to code.

Exceed with Microsoft Office 365®

Empower internal teams, improve your end-user’s experience, and exceed customer service expectations by using tools that are familiar to everyone—Word, Excel®, OneNote®, SharePoint®, Outlook® and Microsoft Teams®– which boosts productivity, improves team collaboration, and delivers easily creatable and customizable documents and reports. Enable full ITSM features directly from Outlook. Simply processes leveraging SharePoint to store OneNote files. Leverage Excel to track or report on change requests, service requests, incidents or even assets.. Office 365 is designed to help you achieve more. And with the native integration to both ServiceTeam, Provance ITSM and Provance ITAM, Office 365 can also help you achieve first-rate customer service.

Collaborate with Microsoft Teams®

Microsoft Teams lets you chat, meet, call, and collaborate all in one place, no matter where you are. Today’s workplace is defined less by your physical location and more by the environment where collaboration and teamwork flourishes.

Microsoft Dataverse

The Microsoft Dataverse is the data backbone of Dynamics 365 and the Power Platform, providing secure and cloud-based storage for data. As such, ServiceTeam and Provance ITSM provide an adaptable database and an expandable universe to help you deliver efficient and effective IT services. The Microsoft Dataverse is a smart, secure, low-code data platform that lets users run 1000s of applications, flows and intelligent agents on it. With ServiceTeam and Provance ITSM, you can go beyond the CMDB, with only configuration data held, and instead run your entire business from a single repository. As a single source of truth, the Microsoft Dataverse lets you simplify data management across applications and ensures your employees are working with the latest and greatest information.

Manage Cloud Services for Azure®

Turn data into information and change how Azure Cloud resources are managed. Provance ITSM lets you effectively and quickly manage Cloud Services directly from within Provance ITSM. The Azure Governance integration also gives visibility into individual Azure Cloud Resources compliance to organizational policies—all within a single console. Read more about Cloud Service Management for Azure.

Managing Compliance in the Cloud

Managing complex compliance regulations can be tough. Learn about how Microsoft Dynamics 365 is compliant to regulations such as HIPAA, Section 508 VPATS and FERPA.

Key Capabilities

Take Advantage of ServiceTeam productivity-boosting capabilities for improved satisfaction and cost-efficiencies

Conceived in the Microsoft Power Platform

ServiceTeam empowers IT to deliver modern, effective and intelligent customer service utilizing the latest and greatest technology from Microsoft, the Power Platform.

Dashboards and Reports

ServiceTeam provides out-of-the-box Power BI dashboards and reports to visually communicate and deliver intelligent ITSM insights and answers to common questions for managers and key stakeholders.

Codeless Configuration

Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.