Platform – Provance

To increase return on investment and effectiveness, industry experts are advising that it is better to take a “best of platform” approach over siloed “best of breed” point solutions because the former approach lets you extend value and reduce costs through the platform. Built on the Microsoft Power Platform, the Provance ServiceTeam suite of products are native to the Microsoft ecosystem and infused with the same digital DNA as the Microsoft platforms, products, and processes that drive your success today.

The ServiceTeam ITSM Power App empowers IT to support business success with flexible and cost-effective IT Service Management, whether you run your operations through a Power Apps or Dynamics 365 dataverse. ServiceTeam ITAM is a Power App that runs natively within Dynamics 365, as such, you can meet today’s and tomorrow’s asset management challenges. By unifying onto a single platform, you can achieve more insights, innovation, business agility, and take smarter actions that will save you money on your path to the modern world of work.

Benefits of the Platform

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Built on the Microsoft Power Platform

ServiceTeam empowers IT to support business success with modern and cost-effective IT Service Management and IT Asset Management, whether you run your operations through a Microsoft Power Apps or Dynamics 365 dataverse. The ServiceTeam suite of products lets you leverage Power Apps, Dynamics 365 and the Power Platform eco-system to achieve great ITSM and ITAM. ServiceTeam ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on their most important activities. ServiceTeam ITAM proactively plan and manage IT hardware, contracts, and software assets cost-effectively.

Runs Natively Within Microsoft Dynamics® 365

ServiceTeam ITSM and ServiceTeam ITAM both run natively within Dynamics 365, as such, you can meet today’s and tomorrow’s ITSM and ITAM challenges. The world of work has shifted. ServiceTeam ITSM and ServiceTeam ITAM were both born in the Cloud, and deliver modern, effective and efficient service and asset management to meet the new world of work. Dynamics 365 combines CRM and ERP capabilities, delivering applications that work seamlessly together, letting you run your entire operations on the leading service platform. As a result, with ServiceTeam ITSM and ServiceTeam ITAM, you can streamline operations, reduce risks and take control of costs.

Female manager addressing team at board meeting

Energized with Microsoft Power Apps®

Power Apps empowers innovators to modernize processes and solve challenges with the ability to easily build professional low-code applications. ServiceTeam ITSM was born a Power App, as such ServiceTeam ITSM is poised to integrate into your business’ digital momentum, sharing the same digital DNA as many of the Microsoft products and services you already use to drive your business forward. ServiceTeam ITSM leverages Power Apps to bring you role-based capabilities that put relevant and important information, data and responsibilities in one area based on an employee’s role. Shared data is presented in different ways depending on the needs of the different roles. Completely and easily configurable, the role-based views can be further tailored to the needs of your specific organizational processes.

Analyze with Microsoft Power BI®

Make confident business decisions utilizing the Power BI integration to ServiceTeam ITSM. With ServiceTeam ITSM, you’ll receive visually stunning reports that communicate effectively and deliver powerful ITSM insights to your own team, managers and key stakeholders – right out-of-the-box. With ServiceTeam ITSM, you can easily leverage the Power BI integration to customize reports for your unique requirements and business scenario. Power BI is a data and report authoring tool that allows you to combine data from databases, files and web services. Power BI has built-in AI capabilities, tight integration to Excel, and prebuilt and custom data connectors. Engineered with an in-depth integration to Power BI, ServiceTeam ITSM lets you get up-to-the-minute ITSM analytics, and configure any data, in any way, and anywhere, so everyone is making the greatest decisions with the most recent information.

Connect with Microsoft Power Automate

Power Automate lets you automate workflows, synchronize files, collect data and get notifications between various Microsoft and non-Microsoft services. With Power Automate, you can easily streamline repetitive tasks and paperless processes, leaving you the time to take care of what’s important. Simplify and automate approval processes with an in-email approval button. Automate time-consuming tasks between services—letting the built-in AI capabilities do the manual tasks you don’t want to do. As a low code platform for workflow and process automation, Power Automate gives you a better way to get things done—no need to code.

Exceed with Microsoft Office 365®

Empower internal teams, improve your end-user’s experience, and exceed customer service expectations by using tools that are familiar to everyone—Word, Excel®, OneNote®, SharePoint®, Outlook® and Microsoft Teams®– which boosts productivity, improves team collaboration, and delivers easily creatable and customizable documents and reports. Enable full ITSM features directly from Outlook. Simply processes leveraging SharePoint to store OneNote files. Leverage Excel to track or report on change requests, service requests, incidents or even assets.. Office 365 is designed to help you achieve more. And with the native integration to both ServiceTeam ITSM and Provance ITAM, Office 365 can also help you achieve first-rate customer service.

Collaborate with Microsoft Teams®

Microsoft Teams lets you chat, meet, call, and collaborate all in one place, no matter where you are. Today’s workplace is defined less by your physical location and more by the environment where collaboration and teamwork flourishes. Coming soon to ServiceTeam ITSM in Q3 2022: A Teams self-service app.

Microsoft Dataverse

The Microsoft Dataverse is the data backbone of Dynamics 365 and the Power Platform, providing secure and cloud-based storage for data. As such, ServiceTeam ITSM provide an adaptable database and an expandable universe to help you deliver efficient and effective IT services. The Microsoft Dataverse is a smart, secure, low-code data platform that lets users run 1000s of applications, flows and intelligent agents on it. With ServiceTeam ITSM, you can go beyond the CMDB, with only configuration data held, and instead run your entire business from a single repository. As a single source of truth, the Microsoft Dataverse lets you simplify data management across applications and ensures your employees are working with the latest and greatest information.

Managing Compliance in the Cloud

Managing complex compliance regulations can be tough. Learn about how Microsoft Dynamics 365 is compliant to regulations such as HIPAA, Section 508 VPATS and FERPA.

Key Capabilities

Take Advantage of ServiceTeam ITSM productivity-boosting capabilities for improved satisfaction and cost-efficiencies

Conceived in the Microsoft Power Platform

ServiceTeam ITSM empowers IT to deliver modern, effective and intelligent customer service utilizing the latest and greatest technology from Microsoft, the Power Platform.

ITSM Dashboards and Reports

Out-of-the-box dashboards and reports lets you monitor operations, balance workloads, spot trends and analyze historical information.

Codeless Configuration

Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.

Self-Service Portal

With ServiceTeam ITSM, you can inform end-users about available services as well as notifications about known issues, current events, and company news.

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