ServiceTeam® ITSM for Education

Despite vast IT improvements over the last decade, many educational institutions still find themselves keeping disparate systems, processes, and technologies in isolation. Every department has their own help desk, making IT responsible for monitoring, supporting, and maintaining each department’s systems and processes individually.

Traditional IT processes and practices haven’t evolved to embrace modern capabilities or user demands. Too often, disjointed information streams and manual processes let student and staff requests fall through the cracks, while adding frustration as needs go unmet.

To gain the agility, speed, and scale required to meet commitments and provide a better experience to students, faculty, staff, and community members, educational institutions must find ways to unify communications, eliminate waste, and offer true innovation.

It’s time to modernize IT in the Education Industry.

ServiceTeam® ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you. Native to the Microsoft Power Apps and Dynamics 365 environment, ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more.

A centralized help desk improves the way learning and operational data are captured, analyzed, and shared across departments, enabling stakeholders to connect and work together. It helps you:

• Give students data-driven—even personalized—guidance and direction in response to their inquiries allowing them to generate more effective and productive results.
• Minimize stress and barriers related to administrative processes so students can focus on their academic challenges and achievements.
• Empower students with comprehensive self-service tools they can use to efficiently research and perform tasks at their own pace and from multiple locations.
• Improve efficiencies by automating approval and denial workflows.
• Focus and invest efforts in where they matter most—or are in highest demand—to the institution, the faculty, and/or the students.
• Solve problems by enhancing the quality of information used to identify and create solutions.
• Remove the guesswork and errant analysis caused by siloed information and inadequate data governance.

Key ServiceTeam ITSM Benefits for the Education Industry

Build on Best Practices

Build out-of-the-box capabilities and configure based on unique needs across various departments with ServiceTeam ITSM. No coding or specialized IT knowledge required.

Deliver Help Faster

Automate repetitive and manual tasks—while empowering users to research and perform tasks at their own pace—through a self-service portal with support ticket deflection.

Reduce Inquiry Volume with Ticket Deflection

Manage help desk tickets, streamline academic advising, automate approval and denial workflows, and quickly create and distribute teacher, class and experience surveys.

Support Mobility

Work when, where, and however you are most comfortable without additional licensing costs. Users can securely access the centralized help desk on-the-go too.

Access Easily

Access through any modern web browser, tablet, or smartphone with one set of credentials, while seamlessly scheduling calendar appointments or chatting on Microsoft Teams through Office 365 integration.

Focus on What Matters

Enhanced information quality stemming from an integrated solution removes guesswork so administrators can gain deeper insight into high-demand areas and opportunities for further improvement. No more duplicate data and disparate knowledge.

Does your help desk need some help of its own? Take a free self-assessment to find out how your system stacks up: Empowering Better Performance: Assessing Your Help Desk Solution