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Latest Video: What's New is ServiceTeam 3.0
Discover how ServiceTeam ITSM 3.0 transforms service desk operations with AI-powered automation, greater efficiency, and improved customer experiences.
Webcasts: Customer Spotlight: Leeds City Council
From technical debt to a modern, Microsoft-native service desk. See why Leeds City Council made the switch to ServiceTeam—and achieved a full ITSM replacement in just 12 weeks. Watch this 90 second video.
Webcasts: Unlocking Microsoft Innovation with ServiceTeam ITSM and Power BI
In this webcast—the third webcast in the Unlocking Microsoft Innovation within ServiceTeam series—you’ll see how Power BI Copilot helps service desk teams quickly turn ServiceTeam ITSM data into actionable insights using Power BI’s built-in Copilot capability.
Webcasts: Unlocking Microsoft Innovation with ServiceTeam ITSM and Microsoft 365
In this session, you’ll see how Microsoft 365 Copilot works with ServiceTeam ITSM to help service desk teams find answers faster, reuse knowledge more effectively, and reduce time spent searching across systems. Discover how Copilot securely surfaces relevant information without jumping between tools.
Webcasts: Unlocking Microsoft Innovation within ServiceTeam: Microsoft Teams™ Chat Integration
ServiceTeam ITSM brings Microsoft Teams collaboration directly into the ticket experience, ensuring critical service conversations stay connected, contextual, and traceable. In this 30‑minute session, you’ll see how one‑click collaboration helps agents resolve issues faster by enabling real‑time chat, escalation, and SME swarming—all without leaving ServiceTeam.
Webcasts: ServiceTeam ITSM in 30 Minutes
Dive into a comprehensive overview of ServiceTeam ITSM and witness its key features in action. This on-demand webcast guides you through several essential user scenarios, highlighting several capabilities.