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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.
The Most Microsoft-Centric ITSM and Service Desk Solution available that helps you drive growth and reduce costs.
Built by a Microsoft partner for Microsoft Partners, ServiceTeam® is infused with the same digital DNA as the Microsoft ecosystem you sell, support and depend on every day. With many years as a Microsoft ISV partner, we know how important it is to keep customers and stay competitive in a complex partner ecosystem, which is why we engineered ServiceTeam to help you to streamline operations and provide great customer support experiences.
Why have a siloed Service Desk application that is not native to the world that you live and breathe every day? Since ServiceTeam is native to the Microsoft Power Platform and Dynamics® 365, ServiceTeam is constantly evolving and transforming as Microsoft changes and advances, letting you take full advantage of new and emerging Microsoft technologies for IT Service Management. With ServiceTeam, you avoid the costs and risks associated with siloed applications and data and have an ITSM solution that—out of the box’—works with the Microsoft tools you use to drive the success of your business every day. Whether you are a MSP, CSP, ISV or SI, ServiceTeam lets you deliver first-rate customer service efficiently and effectively, helping you to drive growth by keeping your customers more than satisfied.
Key Benefits for Microsoft Partners
Leverage the Same Technology You Use and Pitch Every Day
ServiceTeam was born within the Microsoft Power Platform and Dynamics 365, leveraging Azure, Power BI, Office 365, System Center and more. Since your customers rely on Microsoft technologies to run their businesses, by deploying ServiceTeam you can show your customers that you also depend on—and believe in—these very same technologies to power your business. ServiceTeam lets you leverage your existing Microsoft related skillsets and investments now and into the future—as Microsoft technologies evolve and benefit from Microsoft investments so too will ServiceTeam and, therefore, you. Take advantage of an array of out-of-the-box connectors to import and align data and information between various Microsoft and non-Microsoft products, including Azure Monitor, Azure Intune, System Center, Azure DevOps, Azure Active Directory, Jira, SolarWinds and more. As Microsoft shifts and technology evolves, so too does Provance, thereby, letting you align and adapt service management processes in step with Microsoft and your growing business.
Deliver Exceptional IT Service with Capabilities Beyond Case Management
Leverage your Power Apps and Dynamics 365 work environment and apply ITSM best practices to deliver exceptional IT services cost-effectively. Rather than rely on a generic case management solution, ServiceTeam lets you standardize, categorize, and track incidents, service requests and problems for faster and more effective resolution. Employ automated touchless service requests and configure automations to handle simple and repetitive tasks. Streamline operations and rely on ITIL® for ITSM best practices. Set-up SLAs to ensure all customers receive the best service, promptly. ServiceTeam lets you be more customer-centric, driving repeat business, while keeping costs low.
Reduce the Workload and Support Business Growth
Whether you are a MSP, CSP, ISV or SI, in today’s world, customer service can make or break your business, which is why ServiceTeam is here to help. The flexibility of ServiceTeam lets you easily scale up and configure based on your unique business needs. Regardless of the number of service agents you need for your business, ServiceTeam lets you reduce their workload by utilizing capabilities such as automations, ticket templates, self-service portal, codeless configurations and more. And since ServiceTeam runs natively in the Microsoft Power Platform and Dynamics 365, there’s no need to continually update integrations as systems modernize and change, nor any need to replicate data across siloed applications—reducing the resources needed to get the job done. As a Microsoft Partner ourselves, we engineered ServiceTeam to help you, so you can better serve your customers and grow your business.
Deliver Personalized Customer Service Without Impacting the Bottom Line
In today’s world, it’s important to deliver engaging and personalized IT services. By increasing customer satisfaction and supporting your customers’ success, you’ll discover new opportunities, ensure repeat business and recurring revenue. ServiceTeam lets you—and key stakeholders—quickly and easily retrieve relevant information such as account details, services, escalations, SLAs, history and more—letting you have a 360 degree view of your customer. Plus, Microsoft-centric MSPs can utilize ServiceTeam to proactively discover, identify and remediate issues before customers even notice.
Gain a 360 degree View of Your Customer
ServiceTeam leverages Microsoft Dataverse, a single repository of customer information that lets you see all relevant customer data and provide better service to your customers. With ServiceTeam, you can go beyond a CMDB, with only configuration data held, and instead run your entire business from a single data repository. Track, analyze and manage incidents, service requests and problems to make better business decisions. Unify sales and services teams to improve customer satisfaction, find more opportunities, and ensure repeat business. Whether you are managing projects, or managing services, or both, ServiceTeam is a multi-tenant solution that lets you see the big picture regarding customer service activity. And unlike other ITSM solutions, everything you need for exceptional customer service resides within ServiceTeam and the Microsoft platform.
Microsoft & Provance Present: Leveraging Microsoft Power Apps for Enterprise IT Service and Asset Management
Watch this ServiceTeam ITSM on-demand webcast. Our special guest, the City of London, will share details of their journey from a leading ITSM product to ServiceTeam and the value the Power Platform is providing, making it a must-watch for anyone interested in innovative IT service management solutions.
Latest Success Story: City of London Takes Charge with ServiceTeam ITSM
“After being hamstrung by a shared ITSM solution for many years, we identified that beyond our key considerations of flexibility, expandability, security and cost, it was undeniably important to have a new Cloud ITSM solution that we could manage and own in-house—easily implementing changes at will, as needed.” —Dawn Polain, Service Delivery Manager at the City of London and the City of London Police.
Webcasts: Expert Panel Discussion: Building an IT Service Management Strategy to Help Scale Your Microsoft Partner and MSP Business
Has supporting your customers evolved to more than managing simple case tickets? Now Imagine IT service management as a strategic driver of success within your business — quick, nimble, and evolving to take full advantage of the Microsoft technologies that you already use…
Blog Post: 4 Big Reasons ServiceTeam® ITSM is better than Case Management
IT Service Management (ITSM) is a well-established discipline that enables an organization to maximize value from the use of information technology, for example, by tracking incidents and so on, based on prescribed processes and best practices. Case management for IT, on the other hand, is a set of processes and features designed to support incidents, […]
Blog Post: Great IT Service Management: What You Need to Know – What You Need to Do
Just as a great coach is a major component of creating a winning team, a great service manager is a major component of creating great customer service. There are some things we know instinctively about great service managers. They must have a tremendous commitment to delivering great customer service, and to earning high grades on […]
Brochures: Fact Sheet: ServiceTeam® ITSM for Microsoft Partners and MSPs
An overview of ServiceTeam ITSM and the features and benefits for Microsoft Partners and MSPs
Key Capabilities
Take Advantage of ServiceTeam productivity-boosting capabilities for improved satisfaction and cost-efficiencies.
Conceived in the Microsoft Power Platform
ServiceTeam ITSM empowers IT to deliver modern, effective and intelligent customer service utilizing the latest and greatest technology from Microsoft, the Power Platform.
Dashboards and Reports
ServiceTeam ITSM provides out-of-the-box Microsoft Power BI dashboards and reports to visually communicate and deliver intelligent ITSM insights and answers to common questions for managers and key stakeholders.
Codeless Configuration
Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.
Self-Service Portal
With ServiceTeam ITSM, you can inform end-users about available services as well as notifications about known issues, current events, and company news.