Leverage existing and future investments in the Microsoft Intelligent Cloud—Dynamics 365, Office 365 and Azure.
Blog Post: How ServiceTeam® ITSM Leverages User-Centered Methods to Enhance the Agent Experience
Today, Service Desk agents need a solution that emulates their own natural way of working and they need the right tools to support that natural behavior to best service their end-users, whether that’s customers or employees. When we engineered ServiceTeam ITSM, we used user-centered methods to inform our design decisions to incorporate the user’s (agents, […]
Blog Post: More Than Just An App on Microsoft Azure: How Azure Capabilities Flow Through ServiceTeam Power Apps to Benefit our Customers.
Over 95 percent of Fortune 500 companies are using Microsoft Azure. Even though it was only released in 2010 (originally as Windows Azure) and was rather late to the game for cloud computing platforms, Azure has grown and is outpacing its peers. Like a Jack of all trades, Azure supports many different programming languages, tools, […]
Webcasts: Leveraging Microsoft Power Apps for Enterprise IT Service and Asset Management
If you missed our recent webcast, presented by Microsoft and Provance, we invite you to watch the recording at your convenience. This in-depth session explores the transformative capabilities of ServiceTeam on the Microsoft Power Platform, offering insights into service and asset management processes. Gain valuable perspectives from the City of London's experience with ServiceTeam, making this recording an essential resource for government professionals and IT enthusiasts seeking innovative solutions.
Blog Post: The Ins and Outs of Automation with ServiceTeam ITSM
To automate or not to automate isn’t even a question anymore. The jury is in. The judge has ruled. Automation is a must-have. No matter the size of your IT department, in today’s IT world it would be just too hard to manage IT services manually considering the scale and speed at which most IT […]
Take Advantage of ServiceTeam ITSM productivity-boosting capabilities for improved satisfaction and cost-efficiencies.