Leverage existing and future investments in the Microsoft Intelligent Cloud—Dynamics 365, Office 365 and Azure.
Blog Post: How ServiceTeam® ITSM Leverages User-Centered Methods to Enhance the Agent Experience
Today, Service Desk agents need a solution that emulates their own natural way of working and they need the right tools to support that natural behavior to best service their end-users, whether that’s customers or employees. When we engineered ServiceTeam ITSM, we used user-centered methods to inform our design decisions to incorporate the user’s (agents, […]
Blog Post: How ServiceTeam® ITSM Helps Managers Leverage Power BI Reports for Service Desk Optimization
“If you don’t know where you’re going, you might not get there.” —Yogi Berra Professional Baseball catcher, coach, and manager. Organizations need goals to be successful, but just having goals is not enough. Being able to translate those goals into actions and then optimizing those actions is equally important. One of the areas that can […]
Webcasts: Provance ServiceTeam ITSM – Modern, Flexible ITSM born in the Microsoft Power Platform
Provance ServiceTeam ITSM is the newest generation of Provance IT service management products, built in the Power Platform, and providing modern, scalable, and flexible ITSM for Microsoft-centric customers and partners. This webcast will highlight the latest and greatest ServiceTeam capabilities and how these capabilities scale to address modern ITSM needs. ITSM needs have changed and your choice of platform matters. Join us to learn more.
Blog Post: 10 Ways ITIL®-Backed ITSM Solutions Are Different Than Microsoft Dynamics® 365 Customer Service—Case Management
To the untrained ear, IT Service Management (ITSM) and Case Management seem a lot alike. They are both disciplines that incorporate processes to deal with customer service. They both handle incidents (called “cases” in case management). They both even tend to have processes in place for meeting Service Level Agreements. One might be led to […]
Take Advantage of ServiceTeam ITSM productivity-boosting capabilities for improved satisfaction and cost-efficiencies.