Provance IT Asset Management for Microsoft System Center

The following section and pages will provide you with all the details regarding the capabilities of Provance IT Asset Management for Microsoft System Center

Did You Know?

In 2010 Provance pioneered the development of process management packs for Microsoft System Center, introducing the first third-party management pack for Microsoft System Center Service Manager.

Data Management

The success of your IT Asset Management program is heavily dependent on effective data management: The ability to get data in, manipulate large quantities of data, and get data out. Provance IT Asset Management and Microsoft System Center provide data management capabilities that ensure your IT business processes are supported with accurate, timely and consistent information. The solution lets you easily connect to a variety of sources to import data, reliably maintain your data in an ITIL-compliant CMDB (configuration management database) and extract selected data for viewing and distribution.

Data Import

Microsoft System Center - Service Manager (SCSM) features built-in data connectors to Microsoft Active Directory®, and System Center - Configuration Manager (SCCM), Operations Manager (SCOM), Virtual Machine Manager (VMM) and Orchestrator. A simple wizard driven process lets you quickly and easily create connectors, schedule imports and populate the Service Manager CMDB. Provance IT Asset Management takes advantage of the user, organization, asset inventory and configuration detail provided by these “out of the box” System Center 2012 / 2016  connectors as a ready-made foundation for the IT Asset Management repository.

Additional IT Asset Management data can either be input manually or imported from files. Provance IT Asset Management allows you to import data from files using the System Center 2012 / 2016 - Service Manager CSV (comma separated value) connector. Data from Excel spreadsheets, electronic invoices, bar code scanning devices, supplier reports, file outputs from ERP and finance systems, and other sources can be saved in a CSV file format and imported directly to the Service Manager CMDB. PowerShell scripts can be used to schedule and fully automate the import of your source data.

Provance Data Management for Microsoft System Center 2012 / 2016 - Service Manager greatly simplifies and speeds the process for getting data into and out of Service Manager while simultaneously improving the consistency and accuracy of your data. Provance supplements the connectors provided with Service Manager to give you to access to data from additional sources, including Microsoft SQL Server databases and LDAP directories. An easy to use graphical interface makes it simple to create and save templates that let you import data from both files and databases without coding or extensive knowledge about the CMDB schema.

 

 

 

Data Manipulation

The dynamic nature of business makes it necessary to constantly change and update the asset information you are tracking. For example, entire departments move to new locations, organization or cost center structures change, or thousands of computers are retired and replaced as part of a hardware refresh program. Provance IT Asset Management lets you rapidly change data for many asset items all at one time. Simply open or create a view of Hardware or Software assets you want to change, and filter the view based on your specified criteria or make specific selections. Provance IT Asset Management automatically presents you with tasks you can perform with all the assets simultaneously, such as IMACD (install/move/add/change/dispose) activities, adding assets to contracts and agreements, and changing asset details like status, identification, ownership, location and cost.

For frequent and routine data manipulations, such as always associating new computers with the manufacturer’s standard warranty, Provance IT Asset Management lets you create workflows or use PowerShell scripts to fully automate changes based on your predefined business rules.

Because Provance IT Asset Management runs natively within Microsoft System Center 2012 / 2016 - Service Manager, you can also create Incident, Change or Service Requests for multiple assets and have all the assets related to the work item.

A complete history is maintained of all data changes, when they were made and who made them to allow trend analysis and auditing.

 

 

Data Export

Data only becomes valuable when it’s used to effectively support business decisions. Provance IT Asset Management lets you extract, view and distribute data across your enterprise to provide actionable decision support information.

Provance IT Asset Management supports the export of data from both the transactional Microsoft System Center 2012 / 2016 - Service Manager CMDB and the System Center data warehouse. The Data Export task allows you to filter and select CIs (configuration items) in the Service Manager CMDB from a view in the Service Manager Console, specify columns representing the data classes and attributes you want to include, and export the data to a CSV file. The CSV file can then be used for viewing, manipulation and distribution using Microsoft Excel. 

Provance IT Asset Management populates the System Center data warehouse with IT asset management data to support your reporting and analysis requirements. In addition to the provided dashboards and reports for hardware asset management, software asset management and contract management, you can create your own reports for consumption within the Service Manager Console or distribution through Microsoft SQL Server Reporting Services and SharePoint. Reports can be saved in XML, CSV, PDF, MHTML, Excel, TIFF and Word file formats and shared broadly across your organization.

 

 

Data Exchange with Other Applications

Provance IT Asset Management and System Center - Service Manager give you several powerful options to perform system-to-system data exchange. Microsoft System Center 2012 - Orchestrator, PowerShell and the System Center 2012 / 2016 SDK can all be used to establish workflow driven or programmatic exchanges of IT asset management data maintained by Provance IT Asset Management in the Service Manager CMDB with your other business and IT management applications.

 

By extending the capabilities of System Center 2012 with the Provance Management Packs, we were able to set up a comprehensive and cost-effective Hardware Asset Management program in no time. 

Nenad Lazaroj, IT Services Coordinator 
Hemofarm