As separate disciplines, IT Service Management (ITSM) and IT Asset Management (ITAM) each provide significant value. Provance IT Asset Management and Microsoft System Center - Service Manager (SCSM) uniquely combine these disciplines together to deliver even greater value and organizational impact. For example, making supplemental cost, contract and organizational detail from the IT Asset Management program available to the IT Service Desk lets you speed incident resolution and fulfilment of change requests. Knowledge of hardware warranty coverage, support contracts, leasing agreements, unused inventory and replacement schedules enables your front line IT staff to quickly determine which option not only meets the operational requirement, but will do so at the lowest possible cost to your enterprise.
Conversely, Provance IT Asset Management for Microsoft System Center fully integrates your IT Asset Management and Software Asset Management processes with Incident, Change and Request Management. You can immediately submit Incidents, Change Requests or Service Requests to perform asset activities and assign work items, such as processing requests for new hardware or software, having newly received computers imaged and installed, or removing installations of unapproved software applications. Not only are you able to immediately take action to proactively manage your assets, you do so in an ITIL-compliant manner right from within IT Service Management. Provance IT Asset Management and Microsoft System Center let you realize enormous synergy and economies of scale by combining and consolidating IT Service Management and IT Asset Management processes within a single application.