You can quickly and easily define and sequence all the activities that support your IT asset management (ITAM) and software asset management (SAM) processes in Microsoft System Center 2012 / 2016 - Service Manager (SCSM) using Service and Change Request templates. You can set up Review Activities for processes that require financial, technical or organizational approval, like new hardware and software requests. Approving managers can either vote their acceptance for Review Activities through the Service Manager console, the Web-based self-service portal (see above) or e-mail. Manual Activities specify actions to be completed, such as checking inventory or verifying license entitlement, and assign Work Items to the individuals or groups responsible for their completion. System-based activities can be fully automated with Custom Activities supported by PowerShell scripts, Service Manager workflows and Orchestrator runbooks. IT asset management and software asset management activities, such as IMACD (install/move/add/change/dispose) are completed using the views, reports, and form- and wizard driven tasks provided by Provance IT Asset Management, all within the same, common console. Activity Management views give you full visibility into step-by-step progress for each request, from start to finish, and lets you know which steps have been completed, which are in progress, which have been cancelled or failed, and which remain unassigned.