The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

Meet the Challenge of Managing the Cloud

  Many businesses are embracing the Cloud and digital business to better engage customers, empower employees and transform products. Gartner contends that 90 percent of large enterprises have already started along a path to digital business while 58 percent already use a cloud service for some aspect of their business.[1] ...Read More »

Modernize ITSM: Transform Digitally and Move from Being Costly to Valued

  It’s an interesting and challenging time to be in IT service management (ITSM). We’re in the midst of a digital revolution, that many call the fourth industrial revolution, where leaders are inventing the future instead of trying to predict it. Investment in digital transformation technology by businesses is skyrocketing, ...Read More »

Does the Provance ITSM CMDB also include Cloud Services information?

  The simple answer is yes, of course. A CMDB is a fundamental component in the ITIL standard. The tricky part is what is a CMDB? A configuration management database (CMDB) is a repository that acts as a data warehouse for IT organizations. It contains a collection of IT assets/resources ...Read More »

Get to Know the Provance ITSM Automation Capabilities: Change Management Process with TFS/VSTS Integration

  This is the third blog post in our Get to Know the Provance ITSM Automation Capabilities, where I’ll be discussing how I can include my development team in my change request without switching between applications or emailing back and forth. Before reading this post, it’s probably best if you ...Read More »

Get to Know the Provance ITSM Automation Capabilities: Setting up Incidents from OMS to Provance ITSM

  This is the second blog post in the Get to Know the Provance ITSM Automation Capabilities blog series. In the first post, System Center Operations Manager Originating Change Management Process, I outlined the steps to go through after an event comes through the SCOM connector that requires a change. ...Read More »
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