The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

How to turn Office 365 Service Information into Provance ITSM Notifications

  First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to ...Read More »

How to use Azure Watchers to Integrate your Third-Party On-Premise Monitoring Solution with Provance ITSM

  Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will ...Read More »

Provance earns certified for Microsoft Dynamics Accreditation - Provance ITSM Has Met Microsoft’s Highest Standard for Partner-Developed Software Solutions

  Provance announced today that Provance ITSM, a modern, Microsoft-centric IT Service and Asset Management solution powered by Microsoft Dynamics, is now Certified for Microsoft Dynamics, which signifies that the solution has met Microsoft Corp.’s highest standard for partner-developed software. By successfully meeting all certification requirements, Provance ITSM can now ...Read More »

Why Implement a Self-Service Portal? I’ll give you 5 Big Reasons

  As technology has made our lives easier; expectations about customer service have risen. This increase in expectations and demands will impact how IT must respond and support their colleagues across the entire organization. A self-service portal will help IT to meet these new expectations. Here are 5 reasons why:  1) A ...Read More »

Why Transition ITSM to Modern Service Management

  Let's delve into some of the facets of Modern Service Management and why ITSM needs to be modernized. MODERN SERVICE MANAGEMENT Modern Service Management, coined in early 2016 by Microsoft Enterprise Services, is not a framework, certification/training model, or a means to generate revenue. Nor is it a marketing campaign from ...Read More »
rss