Provance IT Service Management Webinar

Provance IT Service Management Webinar

In today’s environment, customer service expectations are only increasing while budgets are getting squeezed. Demonstrating value to the business, proving ROI and keeping costs low, while also delivering exceptional service, is more important than ever. Learn how to deliver first-rate IT service and reduce costs by turning Microsoft Dynamics® CRM into an ITSM solution with Provance IT Service Management.

Watch this recorded Provance ITSM Overview half an hour webcast to learn about:

  • How you can use Microsoft Dynamics CRM as a one-stop solution for IT service delivery when you deploy Provance ITSM. 

  • How to provide comprehensive and cost-effective customer service—externally or internally—by leveraging familiar Office 365 tools such as Excel, Word and Outlook.

  • How the five pillars of ITIL® are built right within Provance ITSM—helping you at every stage of the ITSM lifecycle.

  • How to respond quickly, accurately and cost-effectively to issues and requests by having knowledge and important information—from IT assets, knowledgebase, SLAs and more—all within the user-friendly Dynamics platform.

  • How Provance ITSM features, such as code-free configuration, help you easily shape and modify processes for your unique organizational scenario.  

Only half an hour long!

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