Webcasts: Unlocking Microsoft Innovation with ServiceTeam ITSM and Microsoft 365

How much time does your service desk lose searching for information? In this webcast—the second webcast in the Unlocking Microsoft Innovation within ServiceTeam series—you’ll see how Microsoft 365 Copilot works with ServiceTeam ITSM to help service desk teams find answers faster, reuse knowledge more effectively, and reduce time spent searching across systems. Discover how Copilot securely surfaces relevant information without jumping between tools.

Through practical examples and a live walkthrough, we’ll show how different service desk roles can use saved prompts, document summarization, and curated knowledge to streamline day-to-day work—while respecting existing permissions and knowledge management processes.

In this on-demand webcast, you’ll learn how to:

• Use Microsoft 365 Copilot in ServiceTeam for common service desk questions across different roles
• Save and reuse Copilot prompts to speed up triage, ticket reviews, and management tasks
• Instantly summarize documents stored in SharePoint or OneDrive without leaving your workflow
• Support better knowledge practices by combining AI-assisted access with curated knowledge workflows.

See practical use case scenarios for leveraging Microsoft 365 Copilot in ServiceTeam ITSM.

Watch today.