Take a Deeper Dive into Provance ITSM Service Level Management
There is no question that with the rise of digital technologies, there’s been a corresponding rise in demand for better customer service, which is not only impacting how companies must respond to their customers, but how IT must now respond to their colleagues, or in the case of Managed Service Providers, their clients. Provance ITSM is PinkVerified for the ITIL® Service Level Management process. Join Derek Renton and Chris Mahanes for an in-depth review of how you can manage service levels within Provance ITSM.
October 23, 2019, 11 a.m. EST/ 15:00 GMT
In this webcast you’ll learn:
- How to configure SLAs, OLAs and Underpinning Contracts and understand how they are applied and tracked within records.
- How to ensure business closures and schedules are met.
- About the why and how for status changes.
- How to monitor service health with the Provance ITSM Service Health dashboard.