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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.
How ServiceTeam® ITSM Leverages User-Centered Methods to Enhance the Agent Experience
Today, Service Desk agents need a solution that emulates their own natural way of working and they need the right tools to support that natural behavior to best service their end-users, whether that’s customers or employees. When we engineered ServiceTeam ITSM, we used user-centered methods to inform our design decisions. Join Derek Renton and Priya Mehta as they discuss and demonstrate how ServiceTeam ITSM enhances Service Desk agent experience to help them facilitate a more seamless service experience.
