New Release of ServiceTeam ITSM Enterprise Edition
Our latest release of ServiceTeam ITSM Enterprise edition includes key enhancements for the Service Desk and Service Delivery to better serve agents, managers and end-users.
Join Derek Renton and Brian Field of Provance as they demonstrate the latest features of ServiceTeam ITSM, including:
• Productivity Panes within Tickets—surfaces relevant activities in a 360-degree view.
• Research Centre with Knowledge Centered Service—easily searchable information, improving agent productivity.
• Event Management—increased ITIL-Aligned capabilities for proactive action and fast responses.
• Service Mapping—mapping configuration items to services, providing agents and managers with instant Service Impact Analysis.
• DevOps Integration Enhancement—operates bi-directionally for greater efficiency for service desk and DevOps teams.
• Enhanced Service Definitions within the Service Catalog—including support for more metadata and other enhancements, resulting in improved efficiency.