acoris AG and Provance Enter Strategic Partnership for the DACH Region

acoris AG is expanding its solution portfolio with Provance's service management solutions. Through this partnership, the company strengthens its capabilities in the areas of IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management, while further enhancing its Microsoft-focused service offering.

Today, organizations face the challenge of designing efficient service processes, meeting growing demands for transparency and compliance, and managing increasingly complex IT environments. Modern service organizations therefore require solutions that standardize processes, enable automation, and integrate seamlessly into existing work environments.

Through this partnership, acoris and Provance share the common goal of helping organizations across Germany, Austria, and Switzerland digitize and optimize their service operations. Combining acoris AG’s Microsoft expertise with Provance’s powerful family of ServiceTeam products creates a strong foundation for improving service efficiency and leveraging the potential of automation and artificial intelligence within the Microsoft ecosystem.

Customers benefit from support throughout the entire project lifecycle, from consulting and solution design to implementation, ongoing operations, and continuous optimization.

“Organizations today are looking for modern service platforms that integrate seamlessly into their Microsoft strategy while providing the foundation for automation and AI. With Provance, we have gained a strong partner to help achieve this,” said Volker Scheidler, CEO of acoris AG.

“acoris AG brings the Microsoft expertise, market presence, and customer relationships needed to help organizations in the DACH region modernize service management with confidence. Together, we can make it easier for customers to adopt ServiceTeam as part of their Microsoft strategy and realize the benefits of automation, AI, and more efficient service delivery,” said Greg Singleton, President & CEO of Provance Technologies Inc.

About acoris AG

Headquartered in Darmstadt, Germany, acoris AG helps organizations digitize communication, collaboration, and business processes. Its core focus areas include Microsoft technologies, cloud solutions, modern work, process automation, and managed services. As part of the ACCAS Group, acoris supports customers from strategic consulting and technical implementation through to the long-term operation of modern enterprise platforms.

About Provance Technologies Inc.

Provance delivers Microsoft-native, AI-powered IT Service and Asset Management on the Power Platform. ServiceTeam runs inside your tenant as a seamless part of your Microsoft ecosystem—giving you full control of your data, security, and AI. By leveraging Microsoft 365, Dynamics 365, Power Platform, Copilot, Azure, and Dataverse, it enables intelligent automation, real-time insights, and more efficient service delivery. This approach embeds ITSM into the fabric of how your organization works—human-first, scalable, and continuously improving—delivering faster resolutions, lower operating costs, and greater return on your Microsoft investments.