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Artificial Intelligence: Agentification – The Benefits of AI Agents Doing (Some of) Your Work
As artificial intelligence (AI) capabilities evolve, the IT service management (ITSM) opportunities shift from isolated use cases, such as virtual agents, to more holistic and transformative use cases. This has been termed “Agentification,” with the term “Agentic AI” also in vogue. In the context of ITSM, particularly within IT service desk operations, Agentification is a […]