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IT Service Management: Creating Touchless Service Requests Improves Efficiency, Reduces Cost
When it comes to keeping customers running smoothly, the more we make requesting and obtaining needed services easy, the more we improve our reputation for being pleasant to work with. Frictionless service operations are the way to go to improve customer service outcomes. In the beginning, the concept of touchless field service and touchless service […]
ServiceTeam ITSM: 2 Ways ServiceTeam ITSM Brings Focus Through Visibility
You cannot measure what you don’t see. What you cannot see you cannot fix. One of the greatest benefits of developing on the Power Platform is that we were able to build ServiceTeam ITSM with maximum flexibility. It’s incredibly easy to configure, collect information and report on that information. Whether utilizing ServiceTeam’s built-in dashboards and […]
ServiceTeam ITSM: How ServiceTeam® ITSM Leverages User-Centered Methods to Enhance the Agent Experience
Today, Service Desk agents need a solution that emulates their own natural way of working and they need the right tools to support that natural behavior to best service their end-users, whether that’s customers or employees. When we engineered ServiceTeam ITSM, we used user-centered methods to inform our design decisions to incorporate the user’s (agents, […]
ServiceTeam ITSM: 4 Big Reasons ServiceTeam® ITSM is better than Case Management
IT Service Management (ITSM) is a well-established discipline that enables an organization to maximize value from the use of information technology, for example, by tracking incidents and so on, based on prescribed processes and best practices. Case management for IT, on the other hand, is a set of processes and features designed to support incidents, […]
IT Service Management: Build vs Buy? Here’s 7 Reasons You Should Buy Software Rather Than Build it
With so much talent available in a lot of IT departments, and a burgeoning low code / citizen development trend, the build vs buy question is often asked in the boardroom. Unlike say, Marketing, many IT departments already have the internal resources needed to build a software solution to solve whatever business needs the company […]