Learn how London Transformed ITSM with Microsoft Power Platform
What’s in this case study?
Real-world ITSM transformation
“After being hamstrung by a shared ITSM solution… we needed a tool we could manage, modify, and own in-house.” — Dawn Polain, Service Delivery Manager
Flexible cost efficiency
Low-code Power Apps enabled the City of London to configure views, reports, and workflows—without relying on external developers.
Self-service & shift-left success
“We absolutely encourage our people to use… the self-service portal… freeing up the Service Desk to engage in other important matters.”
Enhanced reporting & continuous improvement
Discover their sprint-based update process using Power BI dashboards and user-driven reports to drive value across teams.
“We can reduce our agents time spent on simple or repetitive tasks, improving agent productivity, which makes us more cost-effective going forward.”
– Dawn Polain
Get your City of London ITSM Case Study Now
See how the City of London reclaimed control over IT services using ServiceTeam ITSM on Microsoft Power Platform.
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