ServiceTeam® ITAM

Bring together isolated silos of operational and financial information into a unified actionable view. Easily import and associate detailed hardware and software configuration data with your business systems, such as invoicing, finance or human resources. ServiceTeam ITAM brings together asset detail from multiple sources—auto discovery solutions, business systems, manual entry, CSV or flat files, spreadsheets and databases—and provides you with a single, consolidated source of data for analysis and reporting. Plus, with the ability to build actionable dashboards, export reports into Word or Excel templates, or use Power BI for more advanced analysis, you can use familiar tools to deliver easily understandable reports to various roles and departments across your organization.

The need to manage assets doesn’t end when they’re no longer in use. Management of inactive surplus inventory and proper disposal of assets is critical for cost recovery, security and to meet regulatory and financial requirements. With ServiceTeam ITAM you can reallocate or resell surplus assets, terminate maintenance, support and insurance contracts on disposed assets. Asset history tracking ensures you meet regulatory auditing requirements and maintain information important for financial reporting and tax purposes. Asset tracking of disposal certificates and supplier contracts will help maintain integrity and safety. ServiceTeam ITAM lets you greatly reduce the effort, risk and costs associated with surplus and disposed assets.

When assets are removed from your premises for repair by a third-party, it becomes extremely difficult to track and manage. ServiceTeam ITAM lets you track lifecycle status so you have full visibility of assets out on repair. Also, Cost Events allow you to maintain an itemized record of service related expenditures for each asset, including maintenance, repairs and upgrades. Plus, you can analyze asset history, including incidents, problems and repairs, to better plan and negotiate future purchasing and maintenance contracts.

To efficiently and cost-effectively manage financial commitments, ServiceTeam ITAM gives a comprehensive overview of your contractual relationships with external companies. Whether assets are under leased service agreements or you are trying to manage maintenance agreements, you can proactively monitor contract commitments, meet dates for returns and expirations, and thereby optimize asset deployment and avoid late return penalties.

For assets under lease, ServiceTeam ITAM provides comprehensive historical tracking. You can also keep track of lease expiration dates, recover and receive credit for hardware or software added to an asset as well as keep track of credit owing to service providers for any equipment upgrades.

For warranty and maintenance agreements, you can derive maximum value by having immediate access to up-to-date information by using a centralized information repository. Important details are tracked—such as maintenance period, warranty end dates, terms and conditions, supplier contacts, support coverage and so on, letting you easily identify issues before they cost money. Notifications provide you with automatic reminders, such as for warranty end dates, while the integration to IT service delivery processes enable service desk personnel, for example, to easily determine the required scope of restoration for failed equipment.

ServiceTeam ITAM ensures that your service and business processes are supported with accurate, timely and consistent data. Maintaining a history of all data changes, ServiceTeam ITAM allows for trend analysis and auditing, and your data is reliably maintained in theCMDB (Dataverse). With ServiceTeam ITAM, you can connect to a variety of sources to import accurate data and there are several out-of-the-box connectors for easy integration with System Center Configuration Manager, System Center Operations Manager, Microsoft Graph, Active Directory and leverage Cloud discovery sources, like  Azure and Microsoft Intune.